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Participant
June 11, 2024
Question

Account is blocked for intellectual property content

  • June 11, 2024
  • 5 replies
  • 629 views

Hello, My Account is blocked for intellectual property content i tried contacting them but they replied some with this and I can’t understand please can somebody help me? What should I do next. Please see my Screenshot that is mail by Adobe stock.

thank you.

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5 replies

Nancy OShea
Community Expert
Community Expert
October 26, 2024

Either you took content from another artist who complained.  Or you used protected names (brands or artists) in your keywords, titles or descriptions. 

 

Adobe Stock contributors must own or control all intellectual property (IP) rights to the content they submit, including copyright, trademark, and trade dress rights. Adobe Stock will not accept content that infringes on IP rights, and may remove or deactivate an account if an IP claim is made.

 

IP Claims Information

https://helpx.adobe.com/stock/contributor/help/ip-claims-information.html

 

Nancy O'Shea— Product User & Community Expert
jacquelingphoto2017
Community Expert
Community Expert
June 12, 2024

Hi @noman37969192ymlb ,

I suggest you revise the information at the first link. If you are not guilty of violating the terms of use or guidelines, then utilize the facility at the second link. If you are guilty of violating the terms of use and guidelines then there is a possibility that your account may be close if you cannot come to an understanding with Adobe. We are unable to assist you in this matter. 

Best wishes

Jacquelin

RALPH_L
Community Expert
Community Expert
June 11, 2024

Folowing the links that were provide on your notice you come to this page:

How to Report (adobe.com)

Where you find the text: "If you believe that we made a mistake in removing or restricting your content or account, you may appeal that action by following the process outlined in our communication to you or by filling out this form. Once you submit an appeal, it’s sent for review, and we will notify you of the outcome of the appeal." Use the form to state your case.

Abambo
Community Expert
Community Expert
June 11, 2024

Violating the IP rules is indeed very serious. If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
June 11, 2024

Adobe Stock takes IP violations very seriously. You should follow the link in the notice that you received to try to resolve the issue. No one in this forum can help you to get your account restored.

Jill C., Forum Volunteer