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Nataliia26697153b8ta
Known Participant
November 9, 2024
Answered

Account is deactivated.

  • November 9, 2024
  • 1 reply
  • 812 views

Добрый вечер!

Прошло более четырех недель с момента деактивации моего аккаунта и меня попросили написать в службу поддержки. За это время я не получил ни одного ответа от Adobe. У кого еще такая проблема? Есть ли надежда, что мне ответят?

Спасибо заранее. С уважением!

 

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This topic has been closed for replies.
Correct answer Jill_C

It can take weeks or longer to receive a response. Apparently the support team is very busy investigating numerous accounts. However, if you've been waiting for 4 weeks, it's probably okay to send a follow-up.

1 reply

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
November 9, 2024

It can take weeks or longer to receive a response. Apparently the support team is very busy investigating numerous accounts. However, if you've been waiting for 4 weeks, it's probably okay to send a follow-up.

Jill C., Forum Volunteer
N
Nataliia26697153b8taAuthor
Known Participant
November 9, 2024

Спасибо большое за ответ. Уже отправила. Получила автоматический ответ как и в прошлый раз. 

    N
    Nataliia26697153b8taAuthor
    Known Participant
    November 11, 2024

    Hello! Finally, a month later, a response came from the support service. I understand it's automatic. I was asked to file an appeal. However, I still don’t understand whether my account is closed or not. All answers are presented in the form of “maybe and maybe”. Could you tell me from your experience whether there will be a response to the appeal? Or should I say goodbye to my five-year job?

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