Account recovery

[ajay_8265]

Hello,

my name is Ajay. I already have account with name "Sohn Gottes". unfortunately I lost access to my registered email(earlier at time of creating account i used another email address) that I have used for above because due to cyber attack I lost all password. the same record had my password of my contributor account back in may 2021. However the linked mobile number is still active and I am using that. I  still do have access to the email that I used to create my adobe contributor account. I still get email from adobe on that account. 

Please help me recover my contributor account.

I also had contributor accounts on other website like shutterstock. I contacted them and the acccount was recovered after I submitted documents asked by them.

[Jill_C]

You are not addressing Adobe directly here in this forum and will receive no reply from an Adobe rep here. Use this link to request help directly from Adobe Stock Contributor Support.

Contributors Contact

[Nancy OShea]

Fellow users in this community can't help you recover an account.

If you're a paying subscriber with an Adobe Plan, you can change emails directly from your online account. Log-in below.

https://account.adobe.com/profile

See details: 

https://helpx.adobe.com/manage-account/using/change-email-address.html

[Abambo]

You could try to sign into your account, or changing the password, by getting the confirmation code sent to your phone. That would allow your to change your primary mail, and you would be operational again. Your contributor account is connected to your Adobe ID.