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Abhi12007
Participating Frequently
October 5, 2023
Answered

account retrieval

  • October 5, 2023
  • 2 replies
  • 1062 views

today i received an email from adobe stock stating that one of my video is sold for $42but i had deleted this account last year ,the images and videos are still on the website.the problem is i cannot login as my account was deleted and after creating a new account with the same email my earnings are zero.help me with this

    This topic has been closed for replies.
    Correct answer Abambo
    quote

    today i received an email from adobe stock stating that one of my video is sold for $42but i had deleted this account last year ,


    By @Abhi12007

    To delete a contributor account, there is a procedure that you need to follow. Deleting your Adobe ID is not enough. You need to write to contributor support to solve this issue. Need help? (Stock Contributor Support) 

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 5, 2023

    If your account is connected to a Gmail account: Gmail does not distinguish between abc.defg@gmail.com and abcdefg@gmail.com.

     

    Adobe makes that difference with an Adobe ID. You should check that possibility too. Examine the e-mail address where your mail has been sent too.

    ABAMBO | Hard- and Software Engineer | Photographer
    A
    Abhi12007Author
    Participating Frequently
    October 6, 2023

    done that not working.anyone from adobe can can help me with this?

     

    A
    Abhi12007Author
    Participating Frequently
    October 7, 2023

    Again, see here: https://community.adobe.com/t5/stock-contributors-discussions/account-retrieval/m-p/14134594#M70358


    ok abamdo tell me one thing.

    like i have deleted my account and adobe with the email i have created still my content is selling ,so is it possible that i can get my payout ?

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    October 5, 2023
    quote

    today i received an email from adobe stock stating that one of my video is sold for $42but i had deleted this account last year ,


    By @Abhi12007

    To delete a contributor account, there is a procedure that you need to follow. Deleting your Adobe ID is not enough. You need to write to contributor support to solve this issue. Need help? (Stock Contributor Support) 

    ABAMBO | Hard- and Software Engineer | Photographer
      A
      Abhi12007Author
      Participating Frequently
      October 5, 2023

      i need my account back,how can i retrieve it and withdraw money?

       

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      October 5, 2023

      Contact contributor support as indicated here: https://community.adobe.com/t5/stock-contributors-discussions/account-retrieval/m-p/14134594#M70358

       

      Do not spam the system, wait a week before reiterating your request. Stay very focussed on what you want to tell them, so that the solution finding is smooth. Support does not work on weekends! Watch your spam folder, the answer comes by e-mail.

      ABAMBO | Hard- and Software Engineer | Photographer
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