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Account suspended - waiting times?

Forum|Forum|2 years ago
October 4, 2023
9 replies
4579 views

Hi everyone, as is happening to many, they suspended my account, after about 2 weeks they replied:

Your account was blocked after we noticed that you have submitted Generative Ai content that is not within our guidelines.

You have submitted files that refer to famous artists, people, characters from popular culture, and/or other existing subjects such as video games in the image, title or keywords. We take intellectual property rights very seriously and your uploads are a violation of these rights and thus violate the upload guidelines.

Your account will remain blocked until further notice

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from the answer it's only temporary, but they didn't give me a time frame, does anyone have experience with this? How long after did they reactivate the account?

however this wild blocking policy is not nice at all, why don't you get notified about what you did wrong and even now I don't know what I sent to be blocked, isn't their job precisely to filter the images that are not good? one cannot know everything that is protected by rights etc. it is impossible to never make a mistake.

adobe earns on our work, plus firely is trained on our images "I just got the bonus for that too", and my approval rate is also high.

without our photos adobe stock would not exist, treating collaborators like this is not nice.-

zero assistance, if you write they don't respond, there is a really big problem that they don't want to solve.

it almost seems like they don't want to work and instead of rejecting the wrong images "by mistake" they just block you so they have less work to do

but is it possible that no one does anything?

Contributor critique

This topic has been closed for replies.

Correct answer Jill_C

There has been an AI learning curve for Adobe Moderators, and many inferior images got through which never should have been approved. Adobe has been working to clean out those assets. However, the message you received specifically states that you violated the IP rights of others in your submissions. It is YOUR responsibility to fully comply with the Contributor Agreement which requires you to have full IP ownership rights to any works you upload. Adobe takes IP protection very seriously, and such a violation can be grounds for permanent suspension of your account.

It seems that Adobe's systems do not have the capability to selectively review accounts without taking the entire account offline while doing so. They may be still reviewing your assets, and it's possible that your account will be restored after they've deleted the offending assets.

daniellei4510

Community Expert

"isn't their job precisely to filter the images that are not good?"

No. That is the job of the contributors. We must become our own moderators, especially when it comes to AI. Unfortunately, human nature is such that we are our own worst critics and this has caused numerous issues for both Adobe and contributors. I have seen a number of posts where people who have been submitting photographs successfully for years have decided to dabble in AI and are at a loss as to why their images are being rejected...or sometimes even causing temporary or potentially permanent bans. But AI is not something to "dabble" in from a professional standpoint. It needs to be taken every bit as seriously as photography when it comes to editing and scrutinising images.

100% of my submissions are AI (although my life-long background has been in photography). Despite being extremely careful about what assets I submit, it is still unnerving when I read posts from people who have had their accounts blocked for issues related to AI. Am I next? I certainly hope not.

I use Midjourney as my main source for creating AI. While one can pay extra to have their prompts hidden from public view, the vast majority of users do not do so, and their prompts are readily available. I've seen prompts that include "award winning photograph," "Pulitzer prize winning," "Nicole Kidman as," "Cosmopolitan magazine model," etc., all of which can potentially result in images that are almost pixel by pixel duplicates of existing copyrighted images.

So it isn't enough just to avoid referencing other artists or their styles. General prompts like this should definitely be avoided as well. Not that this has anything to do with individual cases in this particular thread. We simply don't know, since people rarely in these cases upload images that were rejected or that they feel may have caused the rejection or ban.

I'm going to bed now. 🙂

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

Abambo

Community Expert

I'm going to bed now. 🙂

By @daniellei4510

Great idea.

And yes, it is indeed the contributor who should not submit bad assets. This stock is not a thing to make you a better contributor or photographer. You are considered being a professional checking your pictures and correcting your pictures accordingly. And you are supposed to submit a low number of assets that get refused.

Moderation is only in place to protect the buyer from bad assets.

ABAMBO | Hard- and Software Engineer | Photographer

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emcstock

Participant

So for the phenomena that blame the contributors, are you saying that now they are all idiots, and that you are never wrong? coincidentally there was a boom in blocked profiles to make up for their mistake, for all the photos they missed. I've been selling photos for 15 years, first photographs and now generated bon AI, both here and on another famous site that accepts them, guess what? Everything works great there, if you make a mistake it gets rejected and if you send a lot of rubbish and there are a lot of refusals the number of images you can send decreases, they explain to you what you did wrong and so you learn. "ah they are the same photos sent on adobe stock". so simply those of Adobe Stock, in addition to working badly because they don't check the photos, have a completely wrong blocking policy. and the worst thing they trained Firely on our images and then blocked you This ridiculous problem and these massive blocks are only made by Adobe stock, wake up!!!

S

Sergii5CEA

Known Participant

I’ve also been in this industry since 2008 and not a single photo stock has ever blocked anyone. The most strict of all, Getty Images, checked everything for a long time and carefully, and if you accepted the work, then everything is in order and you can be calm - this is a serious approach to business and respect for the authors.

Abambo

Community Expert

I’ve also been in this industry since 2008 and not a single photo stock has ever blocked anyone.

By @Sergii5CEA

That's not true. Other stock agencies have also active blocking policies. What is true, however, is that currently a lot of accounts here get blocked, because they spammed the system with bad assets. The blocking should have probably happening earlier.

I can't however, talk about a specific case, as I do not know what assets and quality you submitted. I can only talk about what I've seen over the months in contributors' portfolios.

ABAMBO | Hard- and Software Engineer | Photographer

L

Ladli30887878fult

Known Participant

KEEP CALM AND DO OTHER THINGS THEY HAVE ENOGH CONTRIBUTORS SO THEY DON'T CARE... ITS TRUE AND HARSH REALITY.

S

Sergii5CEA

Known Participant

With 4000 AI files, I was in the block for 3 weeks. I think Adobe is making a mistake by blocking us retroactively after accepting the file. This is not logical. If the file is problematic, it should not be accepted immediately. This is just some kind of totalitarianism in which people have no rights. We need to fight this!

Abambo

Community Expert

With 4000 AI files, I was in the block for 3 weeks. I think Adobe is making a mistake by blocking us retroactively after accepting the file. This is not logical. If the file is problematic, it should not be accepted immediately. This is just some kind of totalitarianism in which people have no rights. We need to fight this!

By @Sergii5CEA

I think that a lot of the pictures should not have been submitted at all. You were all happy to submit bad assets and getting them accepted. You are now unhappy getting blocked for that. I understand that, but it is only a reaction to your submission mistakes. You can fight this by leaving the platform. That's all you can do.

ABAMBO | Hard- and Software Engineer | Photographer

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Ladli30887878fult

Known Participant

i'm facing same issue from last 2.5 months no reply from 1 months i have more than 20K files uploaded and this was 2nd time blocked automatic. i deleated problmatic file from their suggesion but its auto blocked and no response from team... i don't know they will open or not. they are checking they told i don't know how many months it will take.

Abambo

Community Expert

Checking 20k files takes time, I suppose.

ABAMBO | Hard- and Software Engineer | Photographer

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Ladli30887878fult

Known Participant

waoo Great Explanation..

jacquelingphoto2017

Community Expert

Hi @c15C318495139,

I am not sure why the moderators choose this level of zero tolerances when it comes to AI submission. In light of my understanding that they usually issue warning with refusals before deciding to suspend an account, I believe they do have a good reason for abruptly suspending an account at first offence. I don't believe they would have a problem highlighting the offending file(s) and what the exact offence is if you ask. If it is an error, I believe they will be happy to restore your account as soon as possible.

Regards

Jacquelin

Abambo

Community Expert

As a matter of a fact, we are here doing some intelligent guesswork. My best guess is that Adobe was overwhelmed by subpar content that moderation allowed to pass.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

however this wild blocking policy is not nice at all, why don't you get notified about what you did wrong and even now I don't know what I sent to be blocked, isn't their job precisely to filter the images that are not good? one cannot know everything that is protected by rights etc. it is impossible to never make a mistake.

By @c15C318495139

If you have a doubt if something is considered protected, you should not upload. It's not abut never making a mistake, but it's more about making many mistakes.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Correct answer

Community Expert

There has been an AI learning curve for Adobe Moderators, and many inferior images got through which never should have been approved. Adobe has been working to clean out those assets. However, the message you received specifically states that you violated the IP rights of others in your submissions. It is YOUR responsibility to fully comply with the Contributor Agreement which requires you to have full IP ownership rights to any works you upload. Adobe takes IP protection very seriously, and such a violation can be grounds for permanent suspension of your account.

It seems that Adobe's systems do not have the capability to selectively review accounts without taking the entire account offline while doing so. They may be still reviewing your assets, and it's possible that your account will be restored after they've deleted the offending assets.

Jill C., Forum Volunteer

A

abdülkerim34573450bbyd

Known Participant

Dear contributor, Your Adobe Stock contributor account has been deactivated. For more information, please refer to your email or contact us. "My Adobe stock account has been suspended, what can I do? I didn't even receive an email explaining why it was suspended. I just received an email and it says the same thing.

RALPH_L

Community Expert

It is not Adobes responsibilty to filter out images that go against the guidelines. It is your responsibility to follow the guidelines that you agreed to. Sure, I also wish that Adobe would respond sooner and give better answers but, they are not required to and they dont. You also agreed to that. Read the terms that you agreed to. I hope your account is unblocked soon and that you can contribute further.

A

abdülkerim34573450bbyd

Known Participant

Dear contributor, your Adobe Stock contributor account has been de-activated. Please see your email for more information or Contact us. ""My Adobe stock account has been suspended, what can I do? I didn't even receive an email explaining why it was suspended. I just received an e-mail and it says the same thing.

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