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Account validation issue since 9 months.

Explorer ,
Jul 28, 2023 Jul 28, 2023

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Hello
In Nov 7 2022 i had sent to Adobe support that i see a sudden high sales rate in my dashboard and if you provide intellectual property or some protection to your contributors, i received a reply on the same day saying "Thank you for reporting this issue. Our financial team will check suspicious sales."
The next day i recieved "Since your account has appeared in the context of highly irregular sales activities, the account will remain blocked until further notice." after the first contact from account then nothing more.

My last questions regarding this issue now, could my case be forgotten? and how to know if it is? do they send a final decision or something via email, has anyone experienced the same issue and what happaned!
Thanks.

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Community Expert ,
Jul 28, 2023 Jul 28, 2023

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It was certainly not forgotten. More likely, just my opinion, it was easier and quicker to suspend the account in question than to try to determine what is the reason for the sales activity. Write again explaining everything that happened and ask politely if your account can be reactivated.

If you are lucky, it may be reactivated.

 

 

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