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A
Ambient_Nature_Atmosphere
Participant
October 2, 2023
Question

Account validation problem

  • October 2, 2023
  • 3 replies
  • 287 views

Hello everyone, I am a contribution by Adobestock (Ambient_nature_atmosphere)  for a few days I have a problem of validation of the account (it never happened to me), I sent 3 emails (four days ago) to Adobe but not I still replied, can any of you know how to tell me why or give me an answer? Thank you

 

Preferably via my email <removed-kglad>

    This topic has been closed for replies.

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 3, 2023

    You shouldn't send e-mails. Use the link provided to you on your blocking screen. 

     

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    ABAMBO | Hard- and Software Engineer | Photographer
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    October 2, 2023

    I don't think that there is much Adobe Stock Contributor support on weekends. The support team is swamped with account validation issues, so it may take them some time to get back to you; meanwhile, don't spam them with repeated emails.

    Jill C., Forum Volunteer
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 2, 2023

    (@Jill_C  at least under that username, the op hasn't posted duplicates.)

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    October 2, 2023

    He said that he sent 3 emails 4 days ago. That's what I was referring to, not multiple posts here in the forum.

    Jill C., Forum Volunteer
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 2, 2023

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



      <"moved from using the community">
      A
      Ambient_Nature_AtmosphereAuthor
      Participant
      October 2, 2023

      Yes, thanks, move the post for me

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 2, 2023

      already done.

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