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NepdaR
Known Participant
September 1, 2023
Answered

Account verification issue ? Help please

  • September 1, 2023
  • 2 replies
  • 1683 views

Account verification issue
There is a problem with the verification status of your account. Please contact us.

When I go to my adobe stoke page, I come across such an article.
I can't access my account, I can't add photos, can you help me please?

My e-mail address registered in adobe stock:

 

I've been adding photos and videos for about 3 years.
I came across this post when I logged into my account today.
I sent an e-mail but no response. Just 2 days ago, a message came that your 800 images will be reviewed for free listing. Please don't let my 3-year efforts go to waste, please someone take care or help me, where do I apply?

 

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    This topic has been closed for replies.
    Correct answer Nancy OShea

    Work on other things while the investigation is completed.

     

    Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
    1) Suspicious sales or refund activity,
    2) They received an official infringement complaint or "take down" notice from a 3rd party.
    3) Suspected violation of Stock Contributor User Terms,
    4) A technical problem that only Stock Support can fix.

    If you don't hear anything within 10-15 business days (check your spam folder for reply), send a follow-up.
    Stock Contributor Support: https://contributor.stock.adobe.com/contact

    Good luck.

     

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    September 1, 2023

    Work on other things while the investigation is completed.

     

    Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
    1) Suspicious sales or refund activity,
    2) They received an official infringement complaint or "take down" notice from a 3rd party.
    3) Suspected violation of Stock Contributor User Terms,
    4) A technical problem that only Stock Support can fix.

    If you don't hear anything within 10-15 business days (check your spam folder for reply), send a follow-up.
    Stock Contributor Support: https://contributor.stock.adobe.com/contact

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
      N
      NepdaRAuthor
      Known Participant
      September 2, 2023

      I have been producing content for three years, I bought a machine, I bought a computer. Isn't it very, very silly for my account to be banned for no reason? We want to receive your 800 images in the e-mail that came 2 days ago. We will pay 5 dollars per image. After the review, the site blocked my account 2 days later. I have 4400 images, I have years of work and I have not done anything illegal except adding photos and videos. My right is being usurped right now.

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      September 3, 2023

      Your account has not been banned "for no reason"" Adobe will investigate and then advise their findings. You should reply to the link on your Dashboard page then wait for Adobe's response.

      Jill C., Forum Volunteer
      RALPH_L
      Community Expert
      RALPH_LCommunity Expert
      Community Expert
      September 1, 2023

      After contacting Adobe using the provided link you will have to wait. There is nothing else that can be done.

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