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Participating Frequently
May 25, 2023
Answered

Adobe Contributor Bonus Program 2023

  • May 25, 2023
  • 3 replies
  • 1319 views

Hello. I know that the program is confirmed this year (https://community.adobe.com/t5/stock-contributors-discussions/announcing-the-adobe-stock-contributor-2022-bonus-program/td-p/13551777) and it looks like I'm eligible for it but I never received a code. Support told me that this year there's no such program at all. I wonder who can help me with this.
Thank you in advance,

Daria

This topic has been closed for replies.
Correct answer Nancy OShea

I have no doubt of what you say. But a missunderstanding of it is possible.

Did you have an active account the entire year of 2022?

Some assets are excluded from the Bonus program. Did you sell enough of the right type of assets?  

 

Contributor Support is the only help available.  Adobe employees rarely visit this user-to-user community.

 

3 replies

Jill_C
Community Expert
Community Expert
May 25, 2023

Did you reach out to Customer Support or Contributor Support? Apparently those are 2 different teams. Customer Support tends to know little about the Adobe Stock program, which could explain why they said no such bonus program existed. Perhaps send an email to contributor-support@adobe.com

Jill C., Forum Volunteer
feirinAuthor
Participating Frequently
May 25, 2023

It was Contributor Support.

Jill_C
Community Expert
Community Expert
May 25, 2023

Hopefully our friend @MatHayward can steer you to the right resource to get a satisfactory answer.

Jill C., Forum Volunteer
Legend
May 25, 2023

I don't understand your subject "Adobe Contributor Bonus Program 2023". The post you link to had the subject "Announcing the Adobe Stock Contributor 2022 bonus program". Nothing about sales in 2023. The post talks about the number of downloads in calendar year 2022 (that is, from 1 January 2022 to 31 December 2022). The announcement was in 2023, talking about a bonus for sales already completed. 

feirinAuthor
Participating Frequently
May 25, 2023

I meant 2022 but redeemed in 2023. My bad, sorry for confusion.

Nancy OShea
Community Expert
Community Expert
May 25, 2023

No code means you did not reach eligibility yet. See royalty details below.

  • Bonuses are calculated automatically.  Redemption codes are automatically sent when eligibility is reached.

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

 

Fellow users can't help you.  If you have questions, contact Stock Contributor Support.

https://contributor.stock.adobe.com/contact

 

Nancy O'Shea— Product User & Community Expert
feirinAuthor
Participating Frequently
May 25, 2023

I reached the eligibility. Support can't help me either. I wrote what they told me already. 

Nancy OShea
Community Expert
Community Expert
May 25, 2023
quote

I reached the eligibility. Support can't help me either. I wrote what they told me already. 


By @feirin

=========

So you say.

Not sure what you expect from fellow users who, like you, don't work for Adobe. 😕😕

 

Nancy O'Shea— Product User & Community Expert