1 Correct answer
My account was activated today. Thanks to everyone who followed the topic. For those whose accounts have been closed, if you see an unfair reason and you are completely sure of your portfolio, do not give up in this situation (if everything is in accordance with the rules, they review and conclude positively) and always try whatever is necessary.
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This account closure happened after I submitted files for missions (Adobe's artificial intelligence development program). First they canceled the missions and then my account was deleted without justification. So I don't think this is related to my 5-6 years old designs.
By @ilhnklv
It's difficult to do a guessing game here, but all actions could be in relation. The Adobe decision taking may be a staged one:
- a jury decides to delete assets based on some new input.
- that may or may not trigger the cancellation of any mission, as missions are attributed by selection. Any negative event with your account may reverse the decision to let you participate.
- the account closure may have been decided by a different group inside the Adobe stock contributor care team. I suppose that account closures are decided by legal teams, and not so by support teams. That is how I would organize this. That does not mean that Adobe functions like that.
my account was deleted without justification.
By @ilhnklv
Adobe suspends accounts proactively as soon as there are suspected issues. It may be, or it may not be, that your account will get revived. You will get a final message if you asked for a clarification. We do not know the timeframe of this, but we know that investigations may take longer than the person concerned would like.
(BTW: there is no need to write the same answer twice or more times. We all can read any answer to any other user.)
I received an email stating that my files were deleted (I mentioned this above). However, this is not the reason why my account was closed because my files were deleted after my account was closed.
By @ilhnklv
Emails sometimes have a lag, so they arrive a day or two after the fact. So it may well be that Adobe decided to close the account after they deleted some assets. A suspended account does not send out notifications (except if there is a misconfiguration in the account handling by Adobe).
It's worse when this happens without a reason.
By @ilhnklv
This is a strong hint on the reason: (The rejection reason is: Intellectual Property Violation).
After the conclusion of their investigation, they will communicate a general closure reason if the closure stays. In all other cases, you will gain back access to your account after probably having done some remedies.
IP violations are severe, however. Chances are that the account remains closed. I say this without knowledge of your assets and the Adobe internal information. So do not treat this as an accusation that you copied another one's intellectual property nor that Adobe is right.
Will I receive payment while the account is closed and under review? There was a pending payment before the account was closed
By @ilhnklv
No. And many peaople reported that there account got closed after asking for a payout. I suppose that at that time, Adobe checks accounts for suspicious activity.
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