Inspiring

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Adobe deleted my account without giving any reason

Forum|Forum|11 months ago
February 7, 2025
返信数 4.
3325 ビュー

Hello,
I am a designer who has been selling stock files on Adobestock for a few years (I have over 1000 designs) and I have accumulated, pending payments (for this month). I have been selected for assignments and have uploaded several works and they have been approved. Then when I am working for missions again I see Account de-activated warning on my contributor account (No reason was given to me).and after my account was closed, they started deleting 3 of my old files (about 5-6 years old files) and I received an e-mail about it (The rejection reason is: Intellectual Property Violation). What is going on, they closed my account and will they delete my files one by one?I think there is some mistake.what is the reason for this?
Thank you!

ilhan KALAVA
Adobestock ID:209106229

解決に役立った回答 ilhnklv

My account was activated today. Thanks to everyone who followed the topic. For those whose accounts have been closed, if you see an unfair reason and you are completely sure of your portfolio, do not give up in this situation (if everything is in accordance with the rules, they review and conclude positively) and always try whatever is necessary.

I

ilhnklv作成者解決！

Inspiring

My account was activated today. Thanks to everyone who followed the topic. For those whose accounts have been closed, if you see an unfair reason and you are completely sure of your portfolio, do not give up in this situation (if everything is in accordance with the rules, they review and conclude positively) and always try whatever is necessary.

Abambo

Community Expert

My account was activated today.

By @ilhnklv

That's good news. Congratulations.

ABAMBO | Hard- and Software Engineer | Photographer

I

ilhnklv作成者

Inspiring

Thank you!

Y

yuka_2691982656gq

Participant

Thank you for sharing your valuable information. This is a very serious issue for us.
Deleting the account, rather than just deleting the work, is very hopeless.

I would like to be notified in advance under what circumstances an account will be deleted, so that we can take measures to prevent this from happening.

I

ilhnklv作成者

Inspiring

It's worse when this happens without a reason.

Abambo

Community Expert

It's worse when this happens without a reason.

By @ilhnklv

This is a strong hint on the reason: (The rejection reason is: Intellectual Property Violation).

After the conclusion of their investigation, they will communicate a general closure reason if the closure stays. In all other cases, you will gain back access to your account after probably having done some remedies.

IP violations are severe, however. Chances are that the account remains closed. I say this without knowledge of your assets and the Adobe internal information. So do not treat this as an accusation that you copied another one's intellectual property nor that Adobe is right.

ABAMBO | Hard- and Software Engineer | Photographer

jacquelingphoto2017

Community Expert

Hi @ilhnklv ,

Sorry to hear about your account deactivation. As you are already told, there's nothing we can do to assist. This is an account issue and only Adobe can help. We are volunteers on the community. I suggest you use the "Contact us" on the page to reach out to Adobe to find out the exact reason for deactivating the account. If the assets are your's and your original designs, you can provide proof of ownership. You can also appeal the case.

All the best

Jacquelin

I

ilhnklv作成者

Inspiring

I don't want you to do anything from you, I asked here to get ideas. I sent a screenshot of the original vector file of the designs (working date and design file), what can I do more than that, what can I do as evidence other than that?

jacquelingphoto2017

Community Expert

Hi @ilhnklv ,

I don't believe screenshot is enough. You need proof with date/time and information/meta data details that's unique to you and precedes whatever the alleged owner presents. If you do not have evidence of information that is unique to you that precedes the proof the other person produces, then you'll have to cut your losses.

Best wishes

Jacquelin

Abambo

Community Expert

IP violation is a very serious issue. However, I wonder, how you know that those 3 assets got deleted, when your account is blocked?

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

I

ilhnklv作成者

Inspiring

I received an email stating that my files were deleted (I mentioned this above). However, this is not the reason why my account was closed because my files were deleted after my account was closed.

Jill_C

Community Expert

That's the way the process works. Someone submits a claim to Adobe that assets featured in your account are an IP violation, then Adobe takes the account offline to investigate. If the other party supplies evidence of the IP violation, the assets are deleted. It's possible that your account will not be reinstated because, as @Abambo indicated, IP violations are taken very seriously by Adobe.

Jill C., Forum Volunteer

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