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Adobe drove me crazy I did no crime

Guest
Nov 01, 2023 Nov 01, 2023

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I will go crazy. Please contact me I have worked 18 hours day and night so far to create many logos for you.
I have created many logos to sell my files more normally my files may sell but custom downloads increased.

Adobe Case Update 00215418, Adobe Case Update 00215320.

By contacting you you said my account is normal account I can continue but why my account is blocked please reply

 

Screenshot 2023-10-27 062733.pngScreenshot 2023-10-27 062818.pngScreenshot 2023-11-01 192051.pngScreenshot 2023-11-01 192542.png

 

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Contributor critique , Contributors

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correct answers 1 Correct answer

Community Expert , Nov 01, 2023 Nov 01, 2023

There are obviously illegal downloads happening on your account, as evidenced by the fact that they've already deducted some sales. There is nothing that this Community of fellow contributors can do to help you. Reply to the contact us link and wait for Adobe Support to reply.

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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It appears you are in contact with Adobe. We are not Adobe here, but contributors like yourself and we can not be of assistance. 


daniellei4510 | Community Forum Volunteer
---------------------------------------------------------
I am my cat's emotional support animal.

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Guest
Nov 01, 2023 Nov 01, 2023

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If the solution is not found by contacting you, what is needed is to create a community team. You have no contact with Contributor Support.

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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There are obviously illegal downloads happening on your account, as evidenced by the fact that they've already deducted some sales. There is nothing that this Community of fellow contributors can do to help you. Reply to the contact us link and wait for Adobe Support to reply.

Jill C., Forum Volunteer

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Guest
Nov 01, 2023 Nov 01, 2023

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What should I do if it is an illegal download? I did not download illegally why I have to suffer the consequences

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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quote

What should I do if it is an illegal download? I did not download illegally why I have to suffer the consequences


By @Deleted User


Because most of those "problems" are created either by the contributor, or the contributor is an accomplice. This is fraud, and Adobe tries to protect itself and your account from that. Unfortuneatly this means that Adobe needs to investigate this. During the investigation, your account is blocked.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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Hi @Deleted User ,

We are sorry to hear about your account. However, the forum is a public community and its members are unable to assist you. I suggest you reach out to Adobe via a reply to the correspondence for the clarification you seek about the last sentence.

 

Best wishes

Jacquelin

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Guest
Nov 01, 2023 Nov 01, 2023

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Something terrible is happening to me

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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Don't assume the worst. Many accounts are properly restored after Adobe completes their investigation.

Jill C., Forum Volunteer

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Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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Hi @Deleted User 

 

Same thing happened to me and worried a lot, after 5 days they unblocked my account. Some accounts unblocked after 15 days and some took 1 month. So be patience and wait for their reply. 

 

my thread - https://community.adobe.com/t5/stock-contributors-discussions/account-blocked-for-irregular-sales-activities/m-p/14080434

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Guest
Nov 01, 2023 Nov 01, 2023

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What should I do if it is an illegal download?

I did not download illegally why I have to suffer the consequences

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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There is nothing you can do until Adobe competes their in investigation.

Jill C., Forum Volunteer

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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LATEST
quote

What should I do if it is an illegal download?

I did not download illegally why I have to suffer the consequences


By @Deleted User

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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