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lumen-digital
Participant
November 23, 2016
Answered

Adobe Stock and Fotolia do not open under macOS sierra 10.12.1

  • November 23, 2016
  • 2 replies
  • 364 views

Hi,

when I log in my Adobe account and want to go to Adobe Stock I get only a white screen. On my MacBook Pro under OS X El Capitan 10.11.6 all works fine. My browser on both computers is the newest version of Safari 10.0.1

What can I do?

Best regards

Ulrich

This topic has been closed for replies.
Correct answer Sheena Kaul

Please Contact Customer Care

2 replies

Tristana.ru
Participant
December 16, 2016

I have the white screen too. It is a lot of days. Different browsers. Different computers. Different service providers of the Internet. Nothing helps. Many my friends have this problem too.

Sheena Kaul
Sheena KaulCorrect answer
Legend
December 27, 2016
Sheena Kaul
Legend
November 29, 2016

Hi,

Try clearing off the cookies and cache and then check.

You can also try on a different browser.

Regards,

Sheena

lumen-digital
Participant
November 29, 2016

Hi Sheena,

thank you for your advice. I have changed already my browser - with firefox all works well. But I wonder how long it will take until safari will open this site correctly.

Regards

Ulrich

Am 29.11.2016 um 14:46 schrieb Sheena Kaul <forums_noreply@adobe.com>:

Adobe Stock and Fotolia do not open under macOS sierra 10.12.1

created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Stock Contributors - View the full discussion <https://forums.adobe.com/message/9167724#9167724>

Hi,

Try clearing off the cookies and cache and then check.

You can also try on a different browser.

Regards,

Sheena

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Sheena Kaul
Legend
November 29, 2016

It seems to be a browser issue.

Did you try clearing the cookies and cache of that browser?