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Adobe stock contributor account is blocked

New Here ,
Sep 02, 2024 Sep 02, 2024

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My Adobe stock contributor account is blocked, I have received a mail, why my account is blocked
without mentioning any reason.

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Contributor critique , Contributors , Troubleshooting

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Community Expert ,
Sep 02, 2024 Sep 02, 2024

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Use the Contact Us link as ask Adobe for the reason. They will get back to you but it may take awhile.

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Community Expert ,
Sep 02, 2024 Sep 02, 2024

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Check your email spam folder. 

 

Adobe likely detected some suspicious account activity.
1) Unusual sales or refunds.
2) Unauthorized use of protected Brand Names in keywords/descriptions.
3) Content spamming. Using multiple accounts to artificially boost sales or bypass submission limits.
4) Complaints / 'Take Down Notices' from customers or 3rd parties.
5) Violation of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

This matter is solely between you and Adobe Stock, not fellow Contributors in this user-to-user community.

Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

Be patient. It may take several weeks for an investigation. If requested, provide additional information directly to Adobe Stock. Work on other projects. Submit content to other stock services.

Good luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Sep 03, 2024 Sep 03, 2024

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

 

As for the reason, you should check the terms and conditions you agreed upon when you adhered to the service. Most blocking happens because people are violating the terms by uploading non-conforming assets (public domain assets, generative AI created in violation of the terms as published, fraudulent property and model releases) or for fraudulent account activity, like fraudulent sales.

ABAMBO | Hard- and Software Engineer | Photographer

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