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chrisnaylor
Known Participant
June 30, 2020
Question

Adobe Stock images with transparent backgpounds

  • June 30, 2020
  • 1 reply
  • 2666 views

I have downloaded a number of Adobe Stock images in Preview form to check out their suitability on a project.

 

I am looking for some images with transparent backgrounds - but all of the images I download that are descibed as having transparent backgrounds show a checkerboard pattern which I can't get rid of.

 

I have tried Illustrator and Photoshop - I can't see how to get rid of the checkerboard in either application.

 

Is this because they are Preview files?

 

I am reluctant to buy them unless I can be satisfied that they work.

This topic has been closed for replies.

1 reply

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
July 1, 2020

Hi Chrisnaylor,

Thank you for using Adobe images. The checkers in the background of vector files is an indication that they are transparent. When you place them on your project you should not see the checkers. If you do, (when it says they are transparent) then report the ID number to Adobe immediately using the contact information at the bottom of your account page.

 

Best wishes

JG

C
chrisnaylorAuthor
Known Participant
July 1, 2020

Many thanks for your posting.

 

Can you supply an email address I can use for contact?

 

All I ssee on my account page is a chat session whch just gives automated, unhelpful, anwers.

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
July 1, 2020

Hi Chrisnaylor,

You are most welcome.

 

To speak with me you may click on my profile picture. On the new page, to the top right, you will see the "send a message" button. Click on the button to send a message directly to me. 

 

The customer care chat first gives you automated suggestions. If those do not resolve your issue, just make a request to speak with someone. When you do, you will get real people to speak with. While I will help in any way I can, being a stock contributor and not a staff member, there are some things I definitely cannot help with, and you will have to go the route of chat, or to send a message to customer care, which is normally answered within 24 to 48 hours. For example, question that are account related cannot be dealt with by me or on the forums.

 

Posting general questions like this on the forum is also a good option. It will allow others to see your post and add their answers, providing additional information. At any point this is done, you will be notified. Also the answers here may fall into search so that others, or even yourself may benefit from them. 

 

So there you have it. All the options to speak with real people.

 

Best wishes

JG

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