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chrisnaylor
Known Participant
June 30, 2020
Question

Adobe Stock images with transparent backgpounds

  • June 30, 2020
  • 1 reply
  • 2666 views

I have downloaded a number of Adobe Stock images in Preview form to check out their suitability on a project.

 

I am looking for some images with transparent backgrounds - but all of the images I download that are descibed as having transparent backgrounds show a checkerboard pattern which I can't get rid of.

 

I have tried Illustrator and Photoshop - I can't see how to get rid of the checkerboard in either application.

 

Is this because they are Preview files?

 

I am reluctant to buy them unless I can be satisfied that they work.

This topic has been closed for replies.

1 reply

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
July 1, 2020

Hi Chrisnaylor,

Thank you for using Adobe images. The checkers in the background of vector files is an indication that they are transparent. When you place them on your project you should not see the checkers. If you do, (when it says they are transparent) then report the ID number to Adobe immediately using the contact information at the bottom of your account page.

 

Best wishes

JG

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chrisnaylorAuthor
Known Participant
July 1, 2020

Many thanks for your posting.

 

Can you supply an email address I can use for contact?

 

All I ssee on my account page is a chat session whch just gives automated, unhelpful, anwers.

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chrisnaylorAuthor
Known Participant
July 14, 2020

Hi Chrisnaylor,

All those images have transparent background. Please follow the instruction at https://community.adobe.com/t5/stock/checkerboard-background-but-not-transparent/m-p/8899895?page=1#M4319 to turn off the checkerboard.

 

Best wishes

JG


Many thanks for your posting.

 

I appreciate the trouble you are going to.

 

Unfortunately, the methods shown in your link didn't work for me.

 

When I expanded the layers and tried hiding them by clicking on the eye for each layer, all that happened was that the entire image either appeared, complete with checkerboard, or disappeared altogether.

 

I attach a couple of screen shots to ilustrate the point.

 

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