This might not be your issue, but I recently discovered a bug in the submission process. When I submitted images (AI) that included images of people, I would click the "this image was AI generated" and the "people or property are fictional" boxes. But the Submit button remained grayed out. I then unchecked the "people or property are fictional" box and selected the "No" box, then re-checked the "people or property are fictional" and I was able to submit them.
Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.