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After uploading photos, and submitting them, I cannot upload more photos unless I run CCleaner to fl

Community Beginner ,
Apr 09, 2023 Apr 09, 2023

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After uploading photos, and submitting them, I cannot upload more photos unless I run CCleaner to flush everything from my system first. This is very irritating and time consuming. The messages all indicate that the subsequent uploads are fine, but when you return to the page , nothing has been submitted. 

 

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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What tool are you using to upload your pictures?

 

Is this a question about Adobe Stock?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 09, 2023 Apr 09, 2023

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I use XPiks to upload stock photos.
The message is : Photos successfully submitted.
The photos do not transfer to the next window for submission, but stay on
the first page.
All edits done also disappear and need to be redone ( like title etc ).

Thanks

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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Sorry, but that has nothing to do with Adobe. You should contact XPiks fora for help.

 

With CCleaner, you mean the 3rd part tool of that name? If yes, there aren't Adobe products involved.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 09, 2023 Apr 09, 2023

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This is where it gets stuck. I click submit, get this message, and then
when I go to the next page, there are no photos. I get back here and all
the edits are gone. i do not think this is an XPiks problem when I am
already in Adobe Stock.

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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XPICS will use an FTP type transfer. This is a XPICS problem.

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LEGEND ,
Apr 09, 2023 Apr 09, 2023

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It is easy enough to test this by submitting one picture with a different method. 

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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If you have trouble on a site, using a tool, you should test the operation without the tool. If the problem follows, it's not the tool. If the problem goes away, it's the tool. You need to know that those tools need to use eventually undocumented functions and behaviour of the site. It is enough that one program changes slightly it's interface to break the connection. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 11, 2023 Apr 11, 2023

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Hallo

I opened Adobe stock this morning to try a different way of uploading and
the photos have moved from "New " to "In Review ".

No idea what is going on, but at least the process is underway again.

Thank you for your input

Jacques

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Community Beginner ,
Sep 12, 2023 Sep 12, 2023

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Hi. The solution to the problem is : upload the photos. Before doing anything else, refresh the page. Now the photos move to In Review when submitting. Thanks.

 

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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Glad you found a solution to your issue. I've never experienced this, so it seems I've like a browser problem than an Adobe website issue.

Jill C., Forum Volunteer

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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quote

Glad you found a solution to your issue. I've never experienced this, so it seems I've like a browser problem than an Adobe website issue.


By @Jill_C

OP uses a third-party tool to upload the assets. It's a problem that is not related to Adobe, as Adobe does not support third-party tools to be used with Adobe stock to upload and submit your data.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 12, 2023 Sep 12, 2023

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LATEST
quote

seems more like a browser problem than an Adobe website issue.

By @Jill_C

==========

100% agreed. 

A hard refresh (Ctrl + Shift + R or Ctrl + F5) is often necessary to clear a sticky browser cache.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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