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Art_Stocks
Participating Frequently
February 9, 2023
Answered

Again " Account Validation message" without any response or reply

  • February 9, 2023
  • 2 replies
  • 1021 views

Hi. i'am an adobe contributor, i was trying to access my account & received message : Account Validation issue" , i've sent many messages to the contact us but unfortunately no answer, No replay, i've searched with the support community and found the same subject mentioned many times, but most of the people complains about the " Very Slow Response" solving the issue from the support team .

kindly reply with explanation please.
thanks & best regards
    This topic has been closed for replies.
    Correct answer Nancy OShea

    they was transfering me to "contributers support" but for more than an hour waitting and no answer!


    This is a public web forum seen by all.  It is not private email. Adobe Stock will not respond here. 

     

    Suspicious account activity and/or violation of Contributor Terms is a serious matter.  Investigation could take several weeks. Be patient.

     

    Contact Stock Contributor Support DIRECTLY.   Adobe Customer Care can't help you with this matter.

    https://contributor.stock.adobe.com/contact

     

    Check your email inbox & spam folder for a reply.

     

    Good luck.

     

    2 replies

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    February 9, 2023

    I think you can expect a response within days, not hours; so repeatedly posting here and sending frequent emails to Adobe isn't going to hasten the process.

    Jill C., Forum Volunteer
    T
    Test Screen Name
    Legend
    February 9, 2023

    Adobe should have already sent you an email explaining the problem, sometimes paperwork, sometimes a complaint against you, sometimes they think you have breached the rules (for example, not tagging AI generative work correctly). Check your spam folder etc. If they ask for explanation, reply in detail, because many people lose their account forever. Adobe will NEVER tell you the problem in this forum, because it is a personal issue to be kept private.

    A
    Art_StocksAuthor
    Participating Frequently
    February 9, 2023

    Hi, thanks for reply, 
    i'am checking my e-mail reguallary & i ve read many posts regarding this issue, the main problem is the delay from adobe team sending an e-mail with what is needed, i've checked my e-mail now again before replying you, Zero mails in spam & just recived a notification with your reply only.
    i've tried to go to live chat & i was left more than one hour without any response!
    i belive process should be more effcient with this kind of issues.
    appreciate your reply again
    hopefully you can help connecting me with any of the contributer support team or at least confirm that they have sent an e-mail explaining what is happening to solve it.
    thanks again  

    T
    Test Screen Name
    Legend
    February 9, 2023

    Don't go to chat, they are customer service. This just wastes your time. In this problem you are not a customer, you are a contributor. Only contributor support can help.

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