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easy23
easy23
Participant
April 25, 2023
Answered

AI generated account blocked

  • April 25, 2023
  • 5 replies
  • 2490 views

I have been a contributor for 5 years now and uploaded photos and videos. This month I decided to try uploading AI generated photos aswell. I read the gudelines and tried to follow them but I also made some mistakes as I see now. I got an email that my account is blocked and  that I should check my portfolio thoroughly and make appropriate adjustments or deletions of the respective files. Since then I can not access my account so I can not even make the adjustments and wrote 4 emails to the adress thay gave me and to contact us saying that I am sorry for the mistakes that I made and that I will make changes and respect the guidelines but no response. Now I have a note saying Your account has a validation status issue. I do not know what to do now?

      This topic has been closed for replies.
      Correct answer Jill_C

      I fyou have replied to the Contact Us link on the page indicating that your account has been suspended, you will receive a response from Adobe, though it could take days or even weeks. Sending repeated emails demanding a response accomplishes nothing and further clogs their support system. Adobe has blocked many, many accounts right now as they seem to be going through a massive review of questionable assets, in particular Generative AI submissions, so it could take some time. There's nothing you can do except be patient.

      5 replies

      L
      Ladli30887878fult
      Known Participant
      July 10, 2023

      I'm facing same issue. I got an email that my account is Temporaray blocked and  Since then I can not access my account also I wrote 3-4  emails within gaps to the adress thay gave me and to contact us saying that I am sorry for the mistakes 

       

      also i mentioned my files are generated using AI. If you think any File is problematic feel free to remove them. but please restore my account.

       

      I also and respect the guidelines but no response and account is saying Your account has a validation status issue. I do not know what to do now? its my 7 months hard work. 

       

      CAN ANYONE HELP?

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      July 10, 2023
      quote

      I'm facing same issue. 


      By @Ladli30887878fult

      No, you are facing a different issue. OP got confirmation that his account was unblocked, and it wasn't. You have to wait for support to answer. For whatever reason, they blocked your account, you should get know those reasons quite fast. And they won't delete assets from your portfolio.

      ABAMBO | Hard- and Software Engineer | Photographer
        George_F
        Community Expert
        George_FCommunity Expert
        Community Expert
        August 26, 2023

        Dear all ,

        my account was blocked too.  I did not get any email from Adobe. I wrote 4 emails to the help address, but I didn't get any answer yet.  , I don't even know what's the problem , if I did something wrong I will delay all the wrong stuff , but is important to get to my account to do it and to know what's wrong .I am an Adobe contributor since 2013 and I have more than 6000 images blocked and my money as well, I am very frightened and upset , can someone help? Who can I speak to? How can I get my account back as soon as possible ? It' a my full time job up to now ... thanks 


        Also, it is best to start a new thread with questions.  Adding on to an old thread can get quite confusing.

         

        Cheers!

        George F, Photographer & Forum Volunteer
        MatHayward
        Community Manager
        MatHaywardCommunity Manager
        Community Manager
        May 2, 2023

        Your account is unblocked.

         

        thank you,

         

        -Mat Hayward 

          carlog54013844
          carlog54013844
          Participating Frequently
          August 26, 2023

          Dear all ,

          my account was blocked too.  I did not get any email from Adobe. I wrote 4 emails to the help address, but I didn't get any answer yet.  , I don't even know what's the problem , if I did something wrong I will delay all the wrong stuff , but is important to get to my account to do it and to know what's wrong .I am an Adobe contributor since 2013 and I have more than 6000 images blocked and my money as well, I am very frightened and upset , can someone help? Who can I speak to? How can I get my account back as soon as possible ? It' a my full time job up to now ... thanks A lot for your help

          Jill_C
          Community Expert
          Jill_CCommunity ExpertCorrect answer
          Community Expert
          August 26, 2023

          I fyou have replied to the Contact Us link on the page indicating that your account has been suspended, you will receive a response from Adobe, though it could take days or even weeks. Sending repeated emails demanding a response accomplishes nothing and further clogs their support system. Adobe has blocked many, many accounts right now as they seem to be going through a massive review of questionable assets, in particular Generative AI submissions, so it could take some time. There's nothing you can do except be patient.

          Jill C., Forum Volunteer
            Abambo
            Community Expert
            AbamboCommunity Expert
            Community Expert
            April 25, 2023

            Did you get the contributor support e-mail? Normally, you get connected via the form to contact support.

            ABAMBO | Hard- and Software Engineer | Photographer
            easy23
            easy23Author
            Participant
            April 30, 2023

            Yes thank you. They replied after 14 days saying that my account is now unblocked. I tried to log in to my account (using multiple browsers and deleted history) but its still blocked. Wrote an email again and am waiting again for a week now! Very bad service they have

              Abambo
              Community Expert
              AbamboCommunity Expert
              Community Expert
              April 30, 2023

              They are probably overwhelmed with requests, I suppose.

               

              @MatHayward ?

              ABAMBO | Hard- and Software Engineer | Photographer
              George_F
              Community Expert
              George_FCommunity Expert
              Community Expert
              April 25, 2023

              At this point, I would wait for Adobe to reply to the emails you've already sent.  I get the feeling they are a bit backed up at the moment, but there should be a reply. 

               

              Make sure to check all of your spam folders, promotions, etc.  Adobe emails tend to go to my Promotions folder.

               

              Wait another 5-10 business days and if you haven't had a reply, check back in with us 🙂.  I wouldn't send more emails, one is usually sufficient.

               

              Cheers!

              George F, Photographer & Forum Volunteer
                easy23
                easy23Author
                Participant
                April 25, 2023

                Ok thank you for quick answer.

                kglad
                Community Expert
                kgladCommunity Expert
                Community Expert
                April 25, 2023

                in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

                 

                p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

                 

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