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AI generated account blocked

New Here ,
Apr 25, 2023 Apr 25, 2023

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I have been a contributor for 5 years now and uploaded photos and videos. This month I decided to try uploading AI generated photos aswell. I read the gudelines and tried to follow them but I also made some mistakes as I see now. I got an email that my account is blocked and  that I should check my portfolio thoroughly and make appropriate adjustments or deletions of the respective files. Since then I can not access my account so I can not even make the adjustments and wrote 4 emails to the adress thay gave me and to contact us saying that I am sorry for the mistakes that I made and that I will make changes and respect the guidelines but no response. Now I have a note saying Your account has a validation status issue. I do not know what to do now?

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correct answers 2 Correct answers

Community Expert , Apr 25, 2023 Apr 25, 2023

At this point, I would wait for Adobe to reply to the emails you've already sent.  I get the feeling they are a bit backed up at the moment, but there should be a reply. 

 

Make sure to check all of your spam folders, promotions, etc.  Adobe emails tend to go to my Promotions folder.

 

Wait another 5-10 business days and if you haven't had a reply, check back in with us 🙂.  I wouldn't send more emails, one is usually sufficient.

 

Cheers!

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Adobe Employee , May 02, 2023 May 02, 2023

Your account is unblocked.

 

thank you,

 

-Mat Hayward 

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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At this point, I would wait for Adobe to reply to the emails you've already sent.  I get the feeling they are a bit backed up at the moment, but there should be a reply. 

 

Make sure to check all of your spam folders, promotions, etc.  Adobe emails tend to go to my Promotions folder.

 

Wait another 5-10 business days and if you haven't had a reply, check back in with us 🙂.  I wouldn't send more emails, one is usually sufficient.

 

Cheers!


George F, Fine Art Landscape Photographer

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New Here ,
Apr 25, 2023 Apr 25, 2023

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Ok thank you for quick answer.

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Community Expert ,
Apr 25, 2023 Apr 25, 2023

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Did you get the contributor support e-mail? Normally, you get connected via the form to contact support.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 29, 2023 Apr 29, 2023

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Yes thank you. They replied after 14 days saying that my account is now unblocked. I tried to log in to my account (using multiple browsers and deleted history) but its still blocked. Wrote an email again and am waiting again for a week now! Very bad service they have

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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They are probably overwhelmed with requests, I suppose.

 

@MatHayward ?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
May 02, 2023 May 02, 2023

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Your account is unblocked.

 

thank you,

 

-Mat Hayward 

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