AI generated account blocked

[easy23]

I have been a contributor for 5 years now and uploaded photos and videos. This month I decided to try uploading AI generated photos aswell. I read the gudelines and tried to follow them but I also made some mistakes as I see now. I got an email that my account is blocked and  that I should check my portfolio thoroughly and make appropriate adjustments or deletions of the respective files. Since then I can not access my account so I can not even make the adjustments and wrote 4 emails to the adress thay gave me and to contact us saying that I am sorry for the mistakes that I made and that I will make changes and respect the guidelines but no response. Now I have a note saying Your account has a validation status issue. I do not know what to do now?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[George_F · Accepted solution]

At this point, I would wait for Adobe to reply to the emails you've already sent.  I get the feeling they are a bit backed up at the moment, but there should be a reply. 

Make sure to check all of your spam folders, promotions, etc.  Adobe emails tend to go to my Promotions folder.

Wait another 5-10 business days and if you haven't had a reply, check back in with us 🙂.  I wouldn't send more emails, one is usually sufficient.

Cheers!

[easy23]

Ok thank you for quick answer.

[Abambo]

Did you get the contributor support e-mail? Normally, you get connected via the form to contact support.

[easy23]

Yes thank you. They replied after 14 days saying that my account is now unblocked. I tried to log in to my account (using multiple browsers and deleted history) but its still blocked. Wrote an email again and am waiting again for a week now! Very bad service they have

[Abambo]

They are probably overwhelmed with requests, I suppose.

@MatHayward ?

[MatHayward · Accepted solution]

Your account is unblocked.

thank you,

-Mat Hayward