Participant

Answered

Approved materials are not displayed in the portfolio and search.

Forum|Forum|4 years ago
December 14, 2021
2 replies
478 views

Hello! Of the 26 approved materials, only 1 is displayed in the portfolio and search. What could be the problem?

Contributors

This topic has been closed for replies.

Correct answer MatHayward

I checked your account and found the issue you are facing. Your content features content of a graphic nature. In almost all cases, this type of content is put behind a safe search filter so that customers do not see this type of imagery unless they pro-actively remove the filter. When you are viewing your work through your public portfolio page, the safe search filter is always activated and cannot be turned off.

I confirmed your content is online and searchable in Adobe Stock as long as the filter is deactivated. You won't be able to see this type of content in your public portfolio page however.

Kind regards,

Mat Hayward

MatHaywardCorrect answer

Legend

I checked your account and found the issue you are facing. Your content features content of a graphic nature. In almost all cases, this type of content is put behind a safe search filter so that customers do not see this type of imagery unless they pro-actively remove the filter. When you are viewing your work through your public portfolio page, the safe search filter is always activated and cannot be turned off.

I confirmed your content is online and searchable in Adobe Stock as long as the filter is deactivated. You won't be able to see this type of content in your public portfolio page however.

Kind regards,

Mat Hayward

C

Catherine22274095808g

Participant

Thanks Mat, so what do I do to fix the problem?

Abambo

Community Expert

As you are not the author, is your problem of the same nature? Even if it is, you could give a bit more information on what you expect.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

Your location could be the problem, and you could have an indexing problem.

For some countries like Indonesia, Turkey, Malaysia, etc Adobe makes additional vetting and simply not all assets are open for sales there. I have exactly one asset open for sales in those regions.

If it is an indexing issue, you should check with Contributor Support: Need help? (Stock Contributor Support)

ABAMBO | Hard- and Software Engineer | Photographer

N

New-Art-StudioAuthor

Participant

Ooh... Is the Russian Federation such a country?

Abambo

Community Expert

No, the Russian Federation is not such a country. Mat gave a different explanation. Sounds logical.

ABAMBO | Hard- and Software Engineer | Photographer

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