Audit removal: Incompatible with Terms

[Gerrit Rautenbach]

This photo was accepted two years ago and was now removed staitng: This content has been removed for violating Adobe Stock’s content submission guidelines. We have determined that this content is incompatible with the Stock Contributor Terms on the basis of an internal audit. I do not understand what the violation is.

[RALPH_L]

It is not necesarily a violation. It could be just not good enough or have bad keywording.

[daniellei4510 · Accepted solution]

A couple of contributors to date have discovered that their assets rejected for this reason are actually duplicates. Your original submission might still be available in the database.

[Gerrit Rautenbach]

Thank you Danielle, I checked and you are correct.

[daniellei4510]

Good deal.

[Jill_C]

Based on this small thumbnail it looks like it wouldn't pass the current quality threshold.

[Nancy OShea]

• How many sales did you make from this image? 
• Fotolia closed in 2019 when Adobe Stock acquired it. 

Adobe Stock customers expect the highest visual and technical quality for use in commercial projects.

• https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
• https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html
• https://helpx.adobe.com/stock/contributor/user-guide.html/stock/contributor/help/photography-illustr...
• https://helpx.adobe.com/stock/how-to/tips-stock-image-acceptance.html

[synthetick · Accepted solution]

It has probably been removed because it is a duplicate. I used your thumbnail to search Adobe Stock by image and found the same photo still online in your portfolio. Please can you check whether the file number of the image that was removed and the file number of the one that is still online are different?

[Gerrit Rautenbach]

Absolutely correct, thank you. I found the duplicate still in the portfolio
with a different number to the removed one.

[synthetick]

I'm happy to have helped resolve this.