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Francis Valadj
Francis Valadj
Participating Frequently
August 23, 2023
Answered

[blocked contributor account] Adobe Stock

  • August 23, 2023
  • 3 replies
  • 1736 views

Hello friends, why is the service and treatment of the Adobe team regarding Adobe Stock so negligent and so different from the rest of Adobe products?

 

[moderator changed the subject to get it understandable]

    This topic has been closed for replies.
    Correct answer Abambo

    I think, your problem is simply that you don't describe your problem correctly. Stock contributors are not customers, they are suppliers. It is a big difference between a supplier and a customer.

     

    If your contributor account got blocked, the only instance that can help you is Contributor Support, as indicated on your contributor blocking screen. Use that link to contact contributor support and wait for an answer. There is no need to contact Customer Support, they can't help you on this topic.

     

    As this thread heads into strange directions, I will lock it. There is indeed not much help that can be provided to you on this platform, where contributors answer questions from other contributors. The correct answer can be found here in this answer.

    3 replies

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    August 25, 2023

    I think, your problem is simply that you don't describe your problem correctly. Stock contributors are not customers, they are suppliers. It is a big difference between a supplier and a customer.

     

    If your contributor account got blocked, the only instance that can help you is Contributor Support, as indicated on your contributor blocking screen. Use that link to contact contributor support and wait for an answer. There is no need to contact Customer Support, they can't help you on this topic.

     

    As this thread heads into strange directions, I will lock it. There is indeed not much help that can be provided to you on this platform, where contributors answer questions from other contributors. The correct answer can be found here in this answer.

    ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      August 23, 2023

      In what way do you believe them to be negligent ?

      Jill C., Forum Volunteer
      Francis Valadj
      Francis ValadjAuthor
      Participating Frequently
      August 24, 2023

      Nobody knows anything about adobe stock, the information is fair and just says to wait, and the assistants can do nothing, whereas in other Adobe software the treatment is always the best, and problems are quickly resolved with great efficiency.

       

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      August 24, 2023

      I have no difficulty explaining my problem to you, which has already been discussed and commented on by several attendants and so far, no response has been given to me, only a generic response via email saying that my account will remain blocked until Adobe takes some action. My Adobe account is not a new account, I have more than 11,000 images for sale on Adobe Stock that have been approved over many years, and I have always had a strong concern for Adobe rules, so that my account is always active. The problem with my account started after I posted some images made by Midjorney's AI, which even though I was absolutely aware of the rules, I always had images rejected, for various reasons, the main ones being technical problems with the images, until then, everything within the normal way everything happens at Adobe Stock. The problem is that suddenly, without a logical explanation, my account was blocked, as if I had committed some absurd crime, which I certainly didn't. Maybe, it was the usual thing, Similar images, or technical problems, other than that I never broke the rules. Finally, I've tried in every possible way to understand what's going on, and so far, no worthy answer that fairly explains my penalty.
      I don't mind losing my account, but I do care about justice done fairly. If it is the case that my account is banned for committing such a common mistake, I think that Adobe should urgently review the rules, because there would be no Adobe Stock without contributors and treating contributors as has happened in my case is something that is not consistent with the greatness of Adobe.


      So finally we find out that your Stock Contributor account has been blocked, and that is the source of your frustration. Firstly, you should have posted this in the Stock Contributors forum. How recently was your account blocked? It if was quite recent, it's possible that the investigation is still underway. It can take anywhere from a few days to a few weeks to complete that investigation. There's nothing you can do to hasten the process, except be patient. 

      Jill C., Forum Volunteer
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        August 23, 2023

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