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xthorrizel
xthorrizel
Participant
April 23, 2017
Answered

can't upload file eps/ai

  • April 23, 2017
  • 1 reply
  • 1002 views

help i cant upload my conten eps in filezilla :" time out "

This topic has been closed for replies.
Correct answer MatHayward

We had to temporarily disable the ability to upload .eps vector files. We will report back when it's re-enabled again.

Please refer https://forums.adobe.com/thread/2309157 for more details.

1 reply

MatHayward
Community Manager
MatHaywardCommunity ManagerCorrect answer
Community Manager
May 1, 2017

We had to temporarily disable the ability to upload .eps vector files. We will report back when it's re-enabled again.

Please refer https://forums.adobe.com/thread/2309157 for more details.

T
TorresCreations
Participating Frequently
September 6, 2017

Hello MatHayward, what is the status for being able to upload ai files through ftp? I just tried uploading an AI file directly through the admin's console (as instructions say to do it) but it was not accepting my file (did not specify the reason for the rejection either). If you could point me in the right direction or give me some feedback on this it would be greatly appreciated! Thank you!

MatHayward
Community Manager
MatHaywardCommunity Manager
Community Manager
September 6, 2017

If you aren't able to upload your vector file through the portal, it wouldn't work in ftp regardless. The primary issue stopping vectors from being uploaded is the size of the art board. The art board must be at least 5000 X 3000 pixels (15MP) to be uploaded. Please confirm the size of the file you are attempting to submit.

regards,

Mat

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