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Participant
May 10, 2023
Answered

Checking files

  • May 10, 2023
  • 6 replies
  • 639 views

Hello! My works have been hanging on inspection for a very long time, more than two weeks! When will they be checked?

    This topic has been closed for replies.
    Correct answer Nancy OShea

    There are thousands of assets ahead of yours in the wait queue. You must wait your turn the same as everyone. 

     

    On average, Photos & Vector Graphics are reviewed in 5  - 15 business days.
    Illustrations & Generative AI could take 1 - 3 months due to an immense backlog of AI submissions.

    AI submission guidelines.
    https://helpx.adobe.com/stock/contributor/help/generative-ai-content.html

    For faster turnarounds, submit fewer generative AI. Focus on quality instead of quantity. 😉

    6 replies

    Abambo
    Community Expert
    Community Expert
    May 10, 2023

    Assets are moderated (for each queue separately: Photos, Illustrations, Vectors, Video) on a first submitted, first moderated basis. If your assets are still in the moderation queue, they haven't been reviewed. Normally, there is no problem with that. As soon as they get reviewed, Adobe will e-mail you with the summary result for the reviewed batch. There is nothing you, or we can do, to accelerate the reviewing process.

    ABAMBO | Hard- and Software Engineer | Photographer
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    May 10, 2023

    There are thousands of assets ahead of yours in the wait queue. You must wait your turn the same as everyone. 

     

    On average, Photos & Vector Graphics are reviewed in 5  - 15 business days.
    Illustrations & Generative AI could take 1 - 3 months due to an immense backlog of AI submissions.

    AI submission guidelines.
    https://helpx.adobe.com/stock/contributor/help/generative-ai-content.html

    For faster turnarounds, submit fewer generative AI. Focus on quality instead of quantity. 😉

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    May 10, 2023

    Just to clarify, the community members here are not Adobe employees, and we have no ability to look into your account to verify status. It appears that you're a first-time visitor here in the forum. Take time to read some of the other recent posts and you'll see that review delays are a frequent topic of discussion here. The review queue for all types of illustrations has grown to 1-2 months, perhaps longer, due to the huge influx of Generative AI assets. There's nothing you can do to hasten the process, and no one, not even an Adobe employee can tell you how long it will take.

    Jill C., Forum Volunteer
    Ricky336
    Community Expert
    Community Expert
    May 10, 2023

    Hello,

    They will be checked, it's just taking a while these days - maybe even a month or more, depending on what you submitted. AI submissions take quite a long time. 

    kglad
    Community Expert
    Community Expert
    May 10, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    Ged_Traynor
    Community Expert
    Community Expert
    May 10, 2023

    @Paly9.4 can you tell us which Adobe application you're using so a moderator can move the thread to the correct forum