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robertogejman
robertogejman
Known Participant
April 4, 2021
Question

Complies with size, still rejected for size restrictions

  • April 4, 2021
  • 4 replies
  • 383 views

I have tried to upload to Stock an image that is 4047 x 2396 pixels, which is a little over 9MP.  However, I get rejected for not complying with size restrictions (Minimum 4MP, maximum way over 9MP).

I do not understand what is going on.  Can someone help me, please?

This topic has been closed for replies.

4 replies

T
Test Screen Name
Legend
April 5, 2021

That image is 2048 x 1212 pixels.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 4, 2021

From Adobe Stock Contributor User Guide:

https://helpx.adobe.com/stock/contributor/user-guide.html/stock/contributor/help/photography-illustrations.ug.html

 

Adobe Stock accepts photos shot with any camera—including a mobile device—if they meet our technical and legal requirements as well as our quality standards.

Technical requirements:

  • Submit images in JPEG format.
  • Use color space sRGB
  • Minimum image resolution: 4 MP (megapixels)
  • Maximum image resolution: 100 MP (megapixels)
  • Maximum file size: 45 MB (megabytes)
  • No watermarks or timestamps
  • Do not upsample your files; submit the maximum file size that your camera can produce.

 

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 4, 2021

Hi @robertogejman 

Read the rejection reason again.  I'm almost certain your image was rejected for technical reasons, not file size.

 

Adobe Stock looks for highest visual and technical quality. See links below.

https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

 

Unfortunately, this image is not suitable for Stock and there is nothing you can do to salvage it. 

 

Better luck with your next submission.

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Nancy O'Shea— Product User & Community Expert
robertogejman
robertogejmanAuthor
Known Participant
April 4, 2021

I understand that the image is not of an acceptable quality. However, I
happen to know how to read, and it clearly says that the size is incorrect.
Why don’t you state the real reason.--

[Personal info removed by moderator.]

 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 4, 2021

@robertogejman,

You're not talking to Adobe here.  We are fellow users just like you. 

 

It's your job to understand the submission requirements beforehand.

When in doubt, please re-read the Stock Contributor User Guide.

 

Goodbye & good luck!

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 4, 2021

If you don't comply with the size requirements, you get rejected during the upload process. That check can be automated. 

 

Your picture got rejected probably on the basis of technical issues, witch concerns the content. In your case the picture is simply not suitable for stock because of the way you processed the image. That filter or camera movement is not allowed, as it restricts stock usage.

 

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

ABAMBO | Hard- and Software Engineer | Photographer
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