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A
ajgortee
Participant
June 17, 2020
Question

Contributor Payment error

  • June 17, 2020
  • 3 replies
  • 3099 views

I am a Adobestock Contributor. I Withdraw last Thursday, June 11, 2020. 

But today I got a payment error. Why? How can I get it back? Please tell me a way.
    This topic has been closed for replies.

    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 21, 2023

    A payment error happens when Adobe makes the payment and the receiving side refuses the payment. You should check your credentials with the receiving side. If they say that all is OK, check the money destination on the Adobe side. If what you gave to Adobe is correct, then contact contributor support. 

     

    The receiving side is probably waiting for some ID confirmation of yours. 

    ABAMBO | Hard- and Software Engineer | Photographer
    R
    RafayMir
    Participant
    September 21, 2023

    There is no issue with the receiving side as I received email confirmation from PAYONEER that you can now receive funds from Adobe stock. I just simply linked the account. But the payment option says "Payment Error" its been over 20 days I don't how to fix this. It was my first transfer

    How can I contact customer support?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 21, 2023

    Was there a problem with the payement? If you have identified the source, you can rescedule a payment, if I'm correctly informed. You do not contact customer support, you contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

     

    They answer by e-mail. So watch your spam folder. And the answer may take some time. It's not life support.

    ABAMBO | Hard- and Software Engineer | Photographer
    R
    RafayMir
    Participant
    September 21, 2023

    Same Issue with me how to fix this?

    C
    Community Manager
    Contributor1Community Manager
    Community Manager
    June 17, 2020

    It looks like you've already sent a new payment request, please let me know if you're still having issues. Thanks!

    Salihrkn
    Salihrkn
    Participant
    October 8, 2020

    Hello; i have same problem can you check for me please. I made a payment request at Friday, October 02, 2020 but there is "Payment error" on status column. This is my member id 206820172. Thank you. 

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