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Answered

(CONTRIBUTOR) payment was completed but i didn't receive money

Forum|Forum|2 years ago
March 11, 2024
2 replies
1016 views

On Adobe stock contributor page says that "Payment done", but I didn't receive money on my Paypal.

I was reading that this issue is for Ukrainian contributors, as I am. What I have to do to return money to stock, so I can submit another withdrawal to Payoneer?
Thanks.

Correct answer Constantine M

I ended up using Payoneer, PayPal does not work. Make sure you connected Payoneer via Adobe Stock Contributor page when you request for payout 🙂

Andrii31925830rudb

Participant

Hi, I'm from Urkraine too and have the same issue.

Could you tell me where you read about the problem with PayPal for Ukraine, and please tell me how you solved this problem?

Constantine MAuthorCorrect answer

Participant

I ended up using Payoneer, PayPal does not work. Make sure you connected Payoneer via Adobe Stock Contributor page when you request for payout 🙂

makkuro kurosuke

Participating Frequently

I'm having the same problem. I'm in Australia. Did Payoneer cost you anything? Or ongoing fees? Thanks

Community Expert

Community Expert

If Pay Pal has refused the payment, it will be returned to Adobe and will re-appear in your Adobe account. I'm not sure how long this takes though...

Jill C., Forum Volunteer

Community Expert

Community Expert

It may take up to 30 days, according to PayPal, but it is usually faster to refund Adobe.

ABAMBO | Hard- and Software Engineer | Photographer