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(CONTRIBUTOR) payment was completed but i didn't receive money

Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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On Adobe stock contributor page says that "Payment done", but I didn't receive money on my Paypal. 

I was reading that this issue is for Ukrainian contributors, as I am. What I have to do to return money to stock, so I can submit another withdrawal to Payoneer? 
Thanks.

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Contributors , Troubleshooting

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correct answers 2 Correct answers

Community Expert , Mar 11, 2024 Mar 11, 2024

If Pay Pal has refused the payment, it will be returned to Adobe and will re-appear in your Adobe account. I'm not sure how long this takes though...

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Community Beginner , Mar 31, 2024 Mar 31, 2024

I ended up using Payoneer, PayPal does not work. Make sure you connected Payoneer via Adobe Stock Contributor page when you request for payout 🙂

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Community Expert ,
Mar 11, 2024 Mar 11, 2024

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If Pay Pal has refused the payment, it will be returned to Adobe and will re-appear in your Adobe account. I'm not sure how long this takes though...

Jill C., Forum Volunteer

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Community Expert ,
Mar 11, 2024 Mar 11, 2024

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It may take up to 30 days, according to PayPal, but it is usually faster to refund Adobe.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 18, 2024 Mar 18, 2024

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Hi, I'm from Urkraine too and have the same issue.

Could you tell me where you read about the problem with PayPal for Ukraine, and please tell me how you solved this problem?

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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Check the PayPal terms. It should be mentioned there.You could use Payoneer as a payout agent.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 31, 2024 Mar 31, 2024

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I ended up using Payoneer, PayPal does not work. Make sure you connected Payoneer via Adobe Stock Contributor page when you request for payout 🙂

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Community Beginner ,
May 14, 2024 May 14, 2024

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I'm having the same problem. I'm in Australia. Did Payoneer cost you anything? Or ongoing fees? Thanks

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Community Expert ,
May 15, 2024 May 15, 2024

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Payoneer has fees. Check the payoneer site to see the fees. 

ABAMBO | Hard- and Software Engineer | Photographer

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