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Discrepancy in Upload Counts and Payments on Adobe Stock

Explorer ,
Mar 03, 2024 Mar 03, 2024

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Has anyone else experienced Adobe incorrectly calculating uploads? When I look at my upload activity, it shows 11, but in the downloads section, it displays only 6 items, and the payment is also half of what it should be. 

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Contributor critique , Contributors , Fotolia , Troubleshooting

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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Check the starting date. I'm sure your limiting the data from there.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Mar 03, 2024 Mar 03, 2024

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Nope I checked it the starting date is december 2023. But this problem not only with my account my friend said that he also have same problem. For today, 3 march I have 11 downloads in Activity tab, but in downloads I'm seeing only 8..

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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Dashboard shows a twelve week trend, and this year's numbers.

 

Mystatistics shows a 3 month trend, from December 3 to March 3. 

 

That are different starting dates.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Mar 03, 2024 Mar 03, 2024

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Please check the screenshots. You will see that I set daily statistic of downloads, and the second screenshot showing the daily activity. In daily activity there are 11 downloads but in total downloads I can see only 6. There are some bug which need to be fixed because I'm not getting earning from all downloads.

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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Check for a well terminated day. Like February 28th. 

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Mar 03, 2024 Mar 03, 2024

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For February it's ok. But starting with march in every day there are same problem..

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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Check with contributor support. You need to mention that you check the day's downloads and earnings, or they will have the same misunderstanding that I had. Need help? (Stock Contributor Support) March 1st should be closed now. Do you also get the daily earning reports?

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Mar 03, 2024 Mar 03, 2024

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yeah for March there are also 4 downloads missing. Thank you so much for info 

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Explorer ,
Mar 03, 2024 Mar 03, 2024

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LATEST

Form 1st March I mean

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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I also have different sums shown between my dashboard and the statistics report.

One week reported on the dashboard is not equal to today - 7 days on my statistics report. 

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