Skip to main content
Comfylana
Comfylana
Participant
February 9, 2022
Answered

Files cannot be seen in public

  • February 9, 2022
  • 1 reply
  • 337 views

Hello, i am the contributor, some of my files can be seen only by me and do not appear in search or collection or portfolio in piblic view, those are numbers

466215363

482476766

482484411

482469933

482451502

This topic has been closed for replies.
Correct answer Comfylana

Hello, the problem is that buyers do not search by numbers. I see all my files in my collection "Transport", also in my profile if i am logged in. But other users see my collection half empty and none of these lost pictures apear in portfolio or in search by title. I send an email to contributors support, maybe they may fix it. I see people here have same problems time after time.

1 reply

Shahzad5E90
Shahzad5E90
Participant
February 9, 2022

Hello Comfylana

 

Your first file is "Fire truck with a firefighter svg vector illustration" if yes than it showing after i search this number 482476766

Comfylana
ComfylanaAuthorCorrect answer
Participant
February 9, 2022

Hello, the problem is that buyers do not search by numbers. I see all my files in my collection "Transport", also in my profile if i am logged in. But other users see my collection half empty and none of these lost pictures apear in portfolio or in search by title. I send an email to contributors support, maybe they may fix it. I see people here have same problems time after time.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 9, 2022

Correct. They can be seen if you know the ID, but nobody will search by file ID. FYI and for those reading this, these are the instructions to contact contributor support:  Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices