• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
1

Fotolia Account Migration Help

Explorer ,
Feb 07, 2023 Feb 07, 2023

Copy link to clipboard

Copied

Hello,

I tried to sign in to my Fotolia contributer account and discovered that Fotolia has merged with Adobe. After some searching I found a few links for account migration, however most of them are now defunct and redirect to general pages. How can I recover my Fotolia contributer account, or gain access to the migrated account on Adobe?

TOPICS
Contributors , Fotolia , Troubleshooting

Views

444

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Feb 07, 2023 Feb 07, 2023

Hi,

 

In order to complete the transfer from Fotolia to Adobe, you’ll have to register an account first at https://stock.adobe.com/ with the same email address that was linked to the old Fotolia account. Once that is complete you'll need to send a request through the Contributor’s portal https://contributor.stock.adobe.com/en/contact to complete the migration. Hope that helps.

Votes

Translate

Translate
Community Expert , May 26, 2024 May 26, 2024

@Leon22408325q2kq,

Fotolia is dead.  You must create an Adobe Stock Contributor account and sync it with your Fotolia content.

Follow instructions below.

https://stock.adobe.com/fotolia/login

 

Votes

Translate

Translate
Community Expert ,
Feb 07, 2023 Feb 07, 2023

Copy link to clipboard

Copied

Hi,

 

In order to complete the transfer from Fotolia to Adobe, you’ll have to register an account first at https://stock.adobe.com/ with the same email address that was linked to the old Fotolia account. Once that is complete you'll need to send a request through the Contributor’s portal https://contributor.stock.adobe.com/en/contact to complete the migration. Hope that helps.

regards,
Henrik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 08, 2023 Feb 08, 2023

Copy link to clipboard

Copied

Thank you for the info. That helps tremendously.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

Hi Henrik,
I got the same problem as apletfx had. When I open the Contributor’s portal https://contributor.stock.adobe.com/en/contact I get the following error:
{"error": {"code": 401,"application_code": "INTERNAL_SERVER_ERROR","x_request_id": "0cf14740-82a8-41a7-af78-2334a9821790"}}

And on the sync page I get:

D29891924s2aa_0-1684859293187.png


Do you know what might be the problem?

Thanks,
Michal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

Use another browser or web device that supports cookies & scripts.

 

See Fotolia Migration

https://stock.adobe.com/fotolia/login

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 24, 2023 May 24, 2023

Copy link to clipboard

Copied

Hi Nancy,
thank you for your reply.
When trying to migrate I get the following error: "Please contact our customer service team through this form for assistance."

D29891924s2aa_0-1684914125639.png

and the link "this form" just redirects me to https://www.adobe.com/about-adobe/contact.html where I cannot find any direct contact to the "Customer service team".

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2024 May 25, 2024

Copy link to clipboard

Copied

Hello! How can I restore my Fotolia account? My passwords stopped working. But there is no response from this link https://www.fotolia.com/Member/ForgotPassword.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 26, 2024 May 26, 2024

Copy link to clipboard

Copied

LATEST

@Leon22408325q2kq,

Fotolia is dead.  You must create an Adobe Stock Contributor account and sync it with your Fotolia content.

Follow instructions below.

https://stock.adobe.com/fotolia/login

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2023 Feb 09, 2023

Copy link to clipboard

Copied

Hello I contact you because since the migration from Fotolia to Adobe, it is impossible for me to connect to manage my photos or buy some:(

Please help me urgently!!!

 

`FotoliaAdobeSucks.png

plus my photos have disappeared from their folder and I can’t access my income nor add delete new photos

 

Screen 2023-02-09 à 10.46.55.png
I get the emails:
One of your files has been sold - Tax formality

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 23, 2023 Feb 23, 2023

Copy link to clipboard

Copied

[SOLVED] ThX

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 07, 2023 Dec 07, 2023

Copy link to clipboard

Copied

Hi Nok , did you solve a problem ? I have same problem. 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 23, 2023 Feb 23, 2023

Copy link to clipboard

Copied

yes of course. What if I changed my email?What if I no longer have access to the old Fotolia registration email? That's a glaring deficiency in the procedures. If I sue I win for sure.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 24, 2023 Aug 24, 2023

Copy link to clipboard

Copied

Yep, same thing for me. I tried to go through the migration progress a while back but gave up. It didn't work despite my changing passwords etc. It just would not sync.

I've just tried to go through the process again and I'm just going in a loop. Why is this so hard?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines