Fotolia – Adobe Stock

Forum|Forum|3 years ago
September 30, 2022
2 replies
463 views

I have been selling photos through Fotolia for many years. Two years ago my account switched to Adobe Stock. If I want to log in to Adobe Stock now, I end up at my former Fotolia account with a request to switch to Adobe Stock. Logically, this does not work.
If I try to contact Adobe Stock about this, I get a useless standard response and the communication is considered closed. Well.... that's as far as I get, even though I get a daily revenue notice almost every day. Does anyone else have this problem as well? And maybe even a solution?

This topic has been closed for replies.

Correct answer Jill_C

There is a procedure for connecting your Fotolia & Adobe accounts. Have you followed the steps outlined here:

https://helpx.adobe.com/stock/contributor/help/contributor-fotolia.html

D

dani26366684ca9pAuthor

Participant

Thank you. Yes, I have done everything so exactly.

Abambo

Community Expert

If you did so, and still get relayed to your old Fotolia account, you need to contact contributor support, not the standard Adobe customer support. Need help? (Stock Contributor Support)

If that fails, look at your direct messages. I did send you a second method as a private message. Try first the description above.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Correct answer

Community Expert

There is a procedure for connecting your Fotolia & Adobe accounts. Have you followed the steps outlined here:

https://helpx.adobe.com/stock/contributor/help/contributor-fotolia.html

Jill C., Forum Volunteer

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