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Fotolia to Adobe Stock

New Here ,
Nov 07, 2018 Nov 07, 2018

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I have trouble syncing my Fotolia account with Adobe Stock. Adobe Stock keep telling me that the account is already in use. Can anyone help me.

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correct answers 1 Correct answer

Adobe Employee , Nov 07, 2018 Nov 07, 2018
You already synced your account in August. You can only do this once. If you see a message encouraging you to sync you can disregard it if you have already done so. -Mat

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New Here ,
Nov 07, 2018 Nov 07, 2018

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I got the same problem

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Adobe Employee ,
Nov 07, 2018 Nov 07, 2018

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You already synced your account in August. You can only do this once. If you see a message encouraging you to sync you can disregard it if you have already done so.

-Mat

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Community Beginner ,
Feb 08, 2019 Feb 08, 2019

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Dear MatHaywardcould you please specify where is a button to Disregard syncing?Untitled-1.jpg

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Adobe Employee ,
Feb 08, 2019 Feb 08, 2019

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The Fotolia account associated with the Adobe ID you are using for forum access was synced in March of 2017 which tells me you are attempting to sign into Adobe Stock with a different Adobe ID that is associated with an additional Fotolia account tied to that email address. It's impossible for me to tell since you redacted your Adobe ID in the screen shot.

Log out of your Adobe Creative Cloud account and sign back into the Adobe Stock Contributor Portal using the email address you are posting to the forum with. You should not see any sync requirements.

If you do, submit a ticket to support using the contact us link found at the bottom of the contributor portal and we'll look into it for you.

-Mat Hayward

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Community Beginner ,
Feb 08, 2019 Feb 08, 2019

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Log out of your Adobe Creative Cloud account and sign back into the Adobe Stock Contributor Portal using the email address you are posting to the forum with. You should not see any sync requirements.

Thats what I do all the time - and I see Sync page everytime.

which tells me you are attempting to sign into Adobe Stock with a different Adobe ID

I have informed  Richard Britton Adobe Case Update 00071736   which is my Adobe Stock account

(cause Im able to get there by clicking last sold file on Fotolia) he told which of my emails connected

to my Adobe Stock account, so they arent different I guess.

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Community Beginner ,
Mar 06, 2019 Mar 06, 2019

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Hello!

I got the same problem. And I can't see my fotolia account with all my photos, money and history.

Please, help me.

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Community Beginner ,
Mar 06, 2019 Mar 06, 2019

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Hello!

I got the same problem. And I can't see my fotolia account with all my photos, money and history.

Please, help me.

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New Here ,
May 13, 2019 May 13, 2019

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Dear Mat, I've done what you said and it still doesn't work. Logged out of my Adobe Creative Cloud, signed in to my Fotolia, pressed the link where it says to go to Adobe Stock, it asks me enter my user and password and I get the message "there is already an adobe ID with this email". I've been months in this and it's very frustrating!

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New Here ,
May 13, 2019 May 13, 2019

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I did it once more and the adobe id was accepted, without going through Fotolia. But, once it was accepted it sent me to the same page where it says that Adobe Stock recognizes I have a Fotolia account! I tried to put in my account info and again I get "the account selected is already in use" If I'm already in, why can't I access my Fotolia info?

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New Here ,
Feb 07, 2019 Feb 07, 2019

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Hello,

I'm not sure that my accounts fotolia and adobe are synced. Also I see some money on fotolia stock. Will they moved to adobe acount?

Also there is a difference in file counts. Looks like that photos are not synced.

Thanks,

Zyoma

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Adobe Community Professional ,
Feb 07, 2019 Feb 07, 2019

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Zyoma  wrote

Also I see some money on fotolia stock. Will they moved to adobe acount?

Also there is a difference in file counts. Looks like that photos are not synced.

Yes, all should transfer to Adobe stock. Photo count should be identical, the remaining cash should be transfered etc.

If there is a trouble use the “Contact us” link in the contributor page footer.

ABAMBO | Hard- and Software Engineer | Photographer

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