Free photographer plan no longer valid

[justynao68192757]

Hello,

My free photographer adobe plan was working just fine and was renewed in March. However for some strange reason it has been cancelled 2 days ago and I have only the lightroom working (not lightroom classic ). What is the reason? The plan was supposed to work for a year? I have tried to contact the adobe support chart however all i was told is that i need to purchase the photographer plan. 

[zhenliang_5418]

I am facing same issue now, talk with helpdesk from adobe, they could not help

[RALPH_L]

The support chat is not for contributors. You must contact contributor support.
https://contributor.stock.adobe.com/contact

[justynao68192757]

The contributor team told me to contact the general support. I did before and they told me to get in touch with the contributor support.  Sounds crazy.

[zhenliang_5418]

Same here. I contact general support first, they asked me to contact contributor support. Now contributor support just replied me and asked me to contact general support. They are just playing ping pang now 

[Abambo]

@RALPH_L ,

That is true for contributor related issues. But if you got offered a free one year plan based on your sales or submissions to Adobe stock, the one year plan works like that of any customer. If there is an issue with that, it is indeed Adobe Customer Care that needs to be contacted.

https://account.adobe.com/plans shows what plans you currently have and when they expire or need to be renewed.

[Jill_C]

This doesn't seem to be the appropriate forum to ask this question... 

[justynao68192757]

So where should i ask ten?

[Jill_C]

Sorry, I didn't understand at first that you were referring to your Stock Contributor Bonus "free" plan. It expires 12 months from whenever you applied the bonus code and started the subscription. You shoild have been able to see that expiration date in your Adobe account page. If you believe it has expired too soon, use this Contact Us link on your stock account page to reach out to Contributor Support.

[justynao68192757]

My plan was supposed to be active until March 2025 ( i have an email confirmation for it). It was a photography plan with 20 TB, renewed in march 2024. It has worked just fine during last months. I used both Lightroom Classis and Photoshop on Tuesday, but the day after it was disabled and I dont see it active in my adobe accoount.

I contacted:

1. Support team from your link- they adivised me to contact the general support

2. The general support - they told me to reach out the contributor support.

I have some editing job to be done and it frustrates me a lot, as i Cannot get a proper support.

How to fix it?

[Jill_C]

No one here in the Community can help you. Contact Contributor Support and make it clear to them that you are referring to the Contributor Bonus code.

[Maria_Markevich5842]

i have the same problem... At least I know I am not alone!

[edh62591725]

Hi,

In the last week the creative cloud app installed photoshop and lightroom updates.

Ever since then it now states that my plan is 'Lightroom plan with 10TB' where as previously it was the bonus program photoshop bundle with lightroom classic. As such, i now cannot access photoshop or lightroom classic. I have the email sent to me when i entered the 12 month redemption code and so i know that it expires in march 2025.

I contacted adobe support who couldn't help and told me to contact contributor support. I've not heard anything back from them (support ticket: 00333332.).

Has anyone else had this issue as i'm a bit perplexed by it?

Thanks!

[anthonyb48581412]

Yes, I have the same issue. My bonus plan was due to run until Aug 2025. I am waiting for a response from contributor support.

[justynao68192757]

Same here!

[Maria_Markevich5842]

Have you guys moved to other region/country recently? Or maybe used VPN?
Cause I moved to Western Europe recently and maybe they have different plans for different regions?? I don't know really, just looking for any explanation...

[justynao68192757]

I live in middle Europe. The program worked just fine for me until 3 days ago. No VPN, no software changes...

[Abambo]

Have you guys moved to other region/country recently? Or maybe used VPN?
Cause I moved to Western Europe recently and maybe they have different plans for different regions?? I don't know really, just looking for any explanation...

By @Maria_Markevich5842

Moving to a different region will affect your plan at the next renewal, not in between. There are very few countries (Iran as an example), where your plan won't work anymore. 

This is by experience information: Redemption codes are indeed region locked, and redemption only works if you are located in the correct region. However, I suspect that the codes you get a a contributor are not region locked, so they work anywhere, where Adobe does business. It may be impossible to redeem the codes, however in some regions. 

I know that some people (ie from Bangladesh) had issues with redeeming their code. But that is at the redemtion level, not at the standard working level. At the working level, there is no difference between a prepaid plan and a free plan or a plan you can buy on Amazon, just to give you that example.

[anthonyb48581412]

I got my reply from contributor support. Have been told to contact Adobe General support 🙄. I doubt this is going to be resolved.

[Jill_C]

Perhaps consider posting the issue in the ask-Adobe channel in the Adobe Stock Discord channel. Adobe employees actually respond to inquiries in that channel and may be able to forward your issue to the correct internal resource.

[Maria_Markevich5842]

i have the same problem.... =(

[Nancy OShea · Accepted solution]

Royalty & Bonus Program

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

Log-in to your account below to confirm you have the plan you ordered.

https://account.adobe.com/plans

Sign-in/Out of Creative Cloud:

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your correct ID and password.

[Maria_Markevich5842]

hello
I've tried what you suggested
LogOut from App, etc and Restart. And now I just cannot LogIn into the CCApp. I've tried multiple times.
It says: 

Something went wrong

Please wait as we work to fix this problem, then try again. If the problem persists, contact customer service.

[Maria_Markevich5842]

Sorry, I did as you suggested, restarted my mac again, Logged In and still have the same issue - Lightroom Plan instead of Photography Plan...

[Nancy OShea · Accepted solution]

Customer Care needs to fix it.  Ask for a supervisor.

CONTACT ADOBE CUSTOMER CARE:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen