Ftp error could not connect to server

[Whispering_rebel5C81]

When I am trying to connect to adobe stock sftp keep getting error on filezilla. please help I allowed the app through firewall.

Status: Resolving address of sftp.contributor.adobestock.com
Status: Connecting to 34.240.179.228:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of sftp.contributor.adobestock.com
Status: Connecting to 34.240.179.228:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

[MatHayward · Accepted solution]

@Whispering_rebel5C81 Try updating the URL with an additional sftp in front. It looks like we need to update this in the contributor portal. Very sorry for the confusion. Please let us know if this URL works for you with the updated password. 

sftp://sftp.contributor.adobestock.com

Kind regards,

Mat Hayward 

[fhp5C7C · Accepted solution]

Hello, Please make the form spaceless. I was trying to connect for two hours thinking the server is down. Later realized I was copying password with a silent space. A "copy on clipboard" button would be more relaible. Thanks.

[zachw57545167]

Same, I struggled on and off for a couple days until I found this repsones and manually typed in the password

[Abambo · Accepted solution]

Check the generated password. It may be that when you copy/paste it, you include a leading or trailing space.

[erikbphotography]

Thanks for this. I was having issues connecting to the server as well. The solution for me was the generated password I copied and pasted from the "learn more" button included an extra character (probably a space). It connects just fine now.

[alexander2323]

Hi I am havig the same problems with logging into the ftp via the lastest filezila. drives me bananas! Same answer each time, Could not connect to server. What do I do?

[zain.sadaqat]

Instead of copying and pasting the password. Try to type the password manually. I know it's hectic to type such a strong password but it's worth it. 

[Abambo]

There can only be a preceeding or trailing space. It is easy to check that in notepad, and it spares you the hassle to type it in.