Skip to main content
W
Weedezign
Participant
September 12, 2024
Answered

Has anyone ever experienced being deactivated portfolio without receiving an email notification?

  • September 12, 2024
  • 5 replies
  • 554 views

Has anyone ever experienced being deactivated without receiving an email notification? 

I find in junk mail there is no email.

I have a 10-year portfolio with no AI images, only photos and vectors. And my earnings were normal, with no unusual amounts, even in the morning before the deactivation occurred.

I’ve already sent an contact form to Adobe, 

but I’d like to know how long it will take for my account to be reactivated. or it will deactivated permanent.

 Why did Adobe deactivate my account without any warning?

 

[Moderator moved the thread to the correct forum]

This topic has been closed for replies.
Correct answer Weedezign

Today my portfolio is back as normal. And no any email to me too.

5 replies

T
the_photo_6978
Participant
December 6, 2024

Me too, no email or anything

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 13, 2024

Are you sure that it has been deactivated? It may not have been simply reachable for an unknown reason?

ABAMBO | Hard- and Software Engineer | Photographer
W
WeedezignAuthor
Participant
September 14, 2024

Yes, I'm sure. It show up on first page on contribution site and said account be de-activated. And I can not get in dashboard.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 15, 2024

    That's strange. You could try contacting Adobe contributor support to learn what happened. Sounds to me as a bad bug. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

    ABAMBO | Hard- and Software Engineer | Photographer
    W
    WeedezignAuthorCorrect answer
    Participant
    September 13, 2024

    Today my portfolio is back as normal. And no any email to me too.

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      September 12, 2024

      The banner message that you see on your account page IS the warning from Adobe. You should receive an update to your case after Adobe completes the investigation. Some accounts do get restored if they find no egregious violations of the T&C's. It could take days, or it could take weeks. Few contributors come back here to report on the outcome and how long it took.

      Jill C., Forum Volunteer
      daniellei4510
      Community Expert
      daniellei4510Community Expert
      Community Expert
      September 12, 2024

      First, an email notification about a deactivated account probably doesn't contain an explicit reason as to why your account was deactivated. If you filled out the Contact Us link to ask for details, that is how to find out what the specific problem is. And it may take awhile to get a response even then, depending on the number of investiations ahead of yours.

      As for being a contributor for 10 years without any issues, it may be related to this from Adobe:

       

      "We have introduced new technology to help evaluate new submissions and audit the existing collection against our new policies. This expanded auditing has resulted in the reclassification and removal of over 100K assets."

      Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices