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Heineken Original Beer Bottles in a Crate Close-up

Forum|Forum|2 years ago
December 20, 2023
5 replies
3496 views

Can someone explain to me why this image was flagged with the notice 'This content has been removed because it violates Adobe Stock's content submission guidelines. Upon internal review, we found this content to be inconsistent with the standards for stock contributors.'

I mean, I've submitted dozens of photos of beer in crates before, and they were always accepted.

And what's different in this specific case that it even received this kind of rejection? I mean, as I mentioned, all the other images of beer in crates, taken in the same pattern, were submitted in the same upload series and were accepted. It's just this particular image that was 'removed'.

Here are even a few accepted images from the same upload series:

https://stock.adobe.com/stock-photo/id/694177341

https://stock.adobe.com/stock-photo/id/694177340

https://stock.adobe.com/stock-photo/id/694177314

https://stock.adobe.com/stock-photo/id/694177306

This is the first time I've received such a rejection.

I've never experienced this before and I'm really unsure why. Any ideas here?

Troubleshooting

This topic has been closed for replies.

Correct answer George_F

What's interesting here is that if you search Heineken Stock Photo, results show in search engines for Adobe Stock photos, but it shows an error when the link is clicked. I'm guessing the Heineken photos must have been recently removed. There are several disputes and lawsuits they've been involved in lately, so perhaps it has something to do with that.

George_F

Correct answer

Community Expert

What's interesting here is that if you search Heineken Stock Photo, results show in search engines for Adobe Stock photos, but it shows an error when the link is clicked. I'm guessing the Heineken photos must have been recently removed. There are several disputes and lawsuits they've been involved in lately, so perhaps it has something to do with that.

George F, Photographer & Forum Volunteer

WEBCLIPMAKERAuthor

Known Participant

It would be interesting to know which current brands are officially listed somewhere by Adobe.

I'm aware of such lists from other agencies. I believe Adobe has something similar, right?

Abambo

Community Expert

No, what I meant was if there's a list available somewhere that includes all brands, specifying that images with a brand like 'Heineken' are not allowed for upload. For instance, similar to how many agencies restrict the upload of images of the Eiffel Tower at night due to permissions, as it's not permitted, and therefore, it's listed.

There is a list, but that list does not concern illustrative editorial. Illustrative editorial is about brand, so your Heineken is typical for that and should stay accepted, as illustrative editorial.

https://helpx.adobe.com/stock/contributor/help/known-image-restrictions.html

ABAMBO | Hard- and Software Engineer | Photographer

E

emilio100

Participant

I have the same problem with two rejected photos today, with the same brand of beer. The reason for the refusal was the same as yours. There may be a problem with this brand

Abambo

Community Expert

Just a short search on Heineken brings exactly 0 images. They may have found the knob to push to get rid of Illustrative Editorial pictures in the Adobe stock database.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

BTW: when getting a refusal, you should onliy reproduce the header, even in your local language setting. The text is uninteresting stock text (Geschwafels), and does not make the errors clearer. Did you translate that from German?

ABAMBO | Hard- and Software Engineer | Photographer

WEBCLIPMAKERAuthor

Known Participant

Did you mean the reason for rejection? Yes, because I have my settings for Germany, I naturally see everything in German. Just changed 'the country' and received the following rejection reason in English: 'Audit removal: Incompatible with Terms.

Or did you mean something else?

Abambo

Community Expert

No, that's it. And to be honest, I don't know what to make out of this error. But it's probable, that the “editorial use only” flag has not been ticked and that the initial moderator should have refused the asset on IP grounds. I can't see, what other terms you should have violated.

It may be interesting to check the appeals options. This for sure is a refusal, after an initial acceptance. It's the first time I've seen such a screen. That's why I could not associate the text to any known refusal reason.

(Very often users try to translate the stock text, which gives a suboptimal text, that makes it difficult to match the header! Thanks for showing us this.)

ABAMBO | Hard- and Software Engineer | Photographer

George_F

Community Expert

Unless this image was submitted as an Illustrative Editorial image, it likely was an Intellectual Property violation and it was accepted in error. Using the trademark of another company is explicitly against the rules unless a release from the company was provided. I'll provide a link where it mentions this.

https://helpx.adobe.com/lv/stock/contributor/help/reasons-for-content-rejection.html

George F, Photographer & Forum Volunteer

George_F

Community Expert

Correction: I just realized all the other assets you included links for are editorial use only, so I think it's safe to assume this is also.

I wonder if a customer who purchased this asked for a refund? Has it sold recently? I see shallow DoF images rejected often, and there is very little in sharp focus in this image. I think the exposure looks ok, but it's hard to check for noise and artifacts with a thumbnail. Composition wise I wouldn't have included the side of the shopping basket, I think that detracts from the image.

That's everything I see. I hope some of that helps. Cheers!

George F, Photographer & Forum Volunteer

WEBCLIPMAKERAuthor

Known Participant

Thanks!

ps.: Regarding the image composition: It's a smartphone photo, so it is what it is. I've sold many smartphone images over the past two years without any returns, so I'm not concerned about that aspect 🙂

Abambo

Community Expert

I suppose the submission has been accepted and was for editorial use only?

ABAMBO | Hard- and Software Engineer | Photographer

WEBCLIPMAKERAuthor

Known Participant

I only upload such images as editorial content. Unfortunately, with Adobe, I can't verify retrospectively whether I forgot to label these as editorial.

At least I've double-checked, and I couldn't find any information regarding whether the photo was labeled as editorial or commercial.

However, in the past, when such issues occurred, I was given a different explanation for rejection, not as radical as 'Removal after review: Inconsistent with guidelines.'

Now, I'm even hesitant to resubmit this image for review because I genuinely don't know what went wrong. Perhaps there was a system error or maybe Heineken is now on some sort of blacklist 🙂

Abambo

Community Expert

Perhaps there was a system error or maybe Heineken is now on some sort of blacklist

By @WEBCLIPMAKER

It is for sure on my personal "black" list. I prefer Battin. 😉

So it was an accepted picture and got removed from your portfolio?

ABAMBO | Hard- and Software Engineer | Photographer

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