Help identifying why my vector illustration was rejected for quality issues

[user5128912]

Hello,

I've submitted several vector illustrations that have been approved, I just got my first rejection yesterday and I'm having trouble understanding the reason. This is the reason given to me:

"Your file has one or more of these issues:

• Your vector file contains a raster/bitmap image, and vector files must not contain raster elements.
• Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.
• Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)
• You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file."

Now, I believe none of these actually apply to my submission so I'm wondering if it's possible the issue wasn't actually listed here. I've included a link to the ai file(as I can't attached it for some reason) as well as the jpg. If anyone here could help me it would be appreciated.

https://assets.adobe.com/id/urn:aaid:sc:US:dd5be94c-4499-42d8-a75e-740512c4d625?view=difile

[Jill_C]

You have incomplete lines, in particular on her necklace and earrings.

[user5128912]

Hello Jill

What do you mean by incomplete lines? do you mean open paths? or are you refering to the fact that the shape of the earrings is not fully closed? That was deliberate, they're supposed to be black and blending in with her hair, those lines are where the light is hitting them. I didn't think that would be a problem. You think I should change that ?

[Abambo · Accepted solution]

I think that those are OK, but you're mixing the hair with the pullover. Even if they are all black, a potential buyer should be able to change the hair colour to blonde. I wouldn't also put in a background. If customers want to get a transparent background (as a PNG), they can't!

You should really think like a customer, needing to separate elements, change colours etc. Work for doing this should be minimal.

A third error is that your Art board is not including all elements of your asset.

I would also expect to get a neatly grouped asset, not one flat file. I would be angry if I needed the to do the work of grouping all different elements. Hair, eyes, mouth, pullover, face, …

[user5128912]

Thanks, that helps a lot 

[Abambo]

You're welcome. To prevent asset theft, I recommend that you stop sharing your asset, when you think that the answer (mine or of a different participant) is conclusive enough to rework the asset.

[Abambo]

The refusal message is correct, but the text of that refusal is completely irrelevant. Indeed, it talks about the most common refusal issues, two years ago. Point 2, 3 and 4 can't be the case because the eventually attached JPEG file will not be considered.