Help Needed: Payment Withdrawn to a Blocked Payoneer Account

Forum|Forum|1 year ago
December 6, 2024
3 replies
258 views

Hi everyone,

I’m encountering an issue and could use some advice. This morning at 11 AM, I withdrew $30 from my Adobe Stock account to my Payoneer account. However, later in the evening, around 10 PM, I received an email from Payoneer notifying me that my account has been blocked.

I’m now concerned about what will happen to my payment. Will it be returned to my Adobe Stock balance, or is there another process I need to follow to recover it?

If anyone has experienced a similar situation or knows how to handle this, I’d really appreciate your guidance.

Thank you so much for your help!

This topic has been closed for replies.

Correct answer Jill_C

It is my understanding that if the payment service rejects a payment it will go back automatically to Adobe. Don't know how long that will take though...

Jill_C

Correct answer

Community Expert

It is my understanding that if the payment service rejects a payment it will go back automatically to Adobe. Don't know how long that will take though...

Jill C., Forum Volunteer

RALPH_L

Community Expert

Contact Payoneer and contact Adobe.

daniellei4510

Community Expert

It would, or certainly should, be returned to Adobe. But I would certainly follow up with Payoneer to determine what happened. Did they block your account itself? Or did they block the payment?

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

G

Get_SomeAuthor

Participant

They blocked the AC itself. I can't access the account

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