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cloudjammer
cloudjammer
Participant
February 3, 2022
Answered

Help understanding image rejection for "technical issues"

  • February 3, 2022
  • 5 replies
  • 1400 views

I'm a new contributor and am trying to understamd the "technical issues" rationale for rejection. I'm trying to adhere to Adobe's posted recommendations for stock and many opf my photos have cleared review.

 

That said, the two images attached were just rejected for "technicall issues" but upon close review in PS, I'm not sure where they fell afounl. Any feedback would be appreciated.

 

(Side note, as a UX designer by trade, I find the vague reporting frustratingly unhelpful. There must be a short list of standard violations—why not share that detail with the photographer so they know more specifically the issue?)

 

Thanks!

    This topic has been closed for replies.
    Correct answer reedesign1912

    Both photos also have a lot of noise, probably because of the higher ISO.  And as @PepeCastro already mentioned the overexposed dress of your model causing the purple fringing / halos.

     

    Regarding the rejection because of "technical issues" that is often a frustration for contributors.  It basically comes down to the amount of time the reviewers have for each submission.  Once they see the first issue for rejection (there may only be one, or there may be many) they select the corresponding rejection reason (technical issues, IP violation, non-compliant, etc.)  It makes it faster and more efficient to get submissions reviewed.  It has also been pointed out to me that the reviewers are located around the world and speak multiple languages.  The list of rejection reasons have been already translated into multiple languages and there is no risk of misunderstanding because of a language barrier.

     

    The fact that you are already a contributor, it is assumed that you are a skilled photographer and you are able to be critical of your own work based on a high level rejection reason like "Technical Issues."  If you struggle to see the reason yourself, this forum is a great place to get other contributors to take a look at your photos and tell you what they see.

     

    Here are some resources that might help you out as well:

     

    https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html

     

    https://helpx.adobe.com/stock/contributor/help/photography-illustrations.html

     

    Best of luck to you.

     

    -Rob

     

    5 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 4, 2022

    …and as I'm here to spend my time with you, I had also a look at your pictures now:

    • Out of focus: the major problem is that your pictures are out of focus. Either you have a focussing issue with your lens, or you aimed at the wrong body part. In portraits, you should always have the eyes crisp sharp.
      As you were taking your picture at 1/25s, I suppose you used a tripod. If not, camera movement may be the issue. Your lens is stabilized, and I have taken hand help pictures crisp sharp at 1/30, so it should be possible, but difficult.
    • Noise: Both of your pictures are noisy, at ISO 1000 and ISO 400 that's not a surprise. If you shoot raw, what I suppose and anyhow recommend, give a denoiser a try. Photoshop and Lightroom/Camera Raw do a decent job with denoising, but DeepPrime is really the best in that category.
    • The shadows on the first picture are too harsh. I think that the use of a flash or a reflector would have helped.
    • The pipe is a bit unfortunate in the composition. If the chair had been moved a little, it would have made a better impression.
    • With the second picture, the exposure is not that bad. But lowering the exposure one unit would have helped, as the shoulder is clearly overexposed. You also have chromatic aberration in the shoulder region.
    • I agree with Ralph that the cropping is unfortunate here.
    ABAMBO | Hard- and Software Engineer | Photographer
    cloudjammer
    cloudjammerAuthor
    Participant
    February 3, 2022

    Thanks, @PepeCastro — I can't belive I missed the halo (it's an easy fix, too). And Thanks @RALPH_L for the notes about shadow exposure and @reedesign1912 for the note about noise.

     

    @reedesign1912 Your notes about the review process make a ton of sense. Though the UXer in me doesbn't like the notion that an internal operational limitation defines the user experience (and not the other way around). But that's all academic. 🙂

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 4, 2022
      quote

      Though the UXer in me doesbn't like the notion that an internal operational limitation defines the user experience (and not the other way around).


      By @cloudjammer

       

      You are not a “user” you are a “contributor”. Adobe expects contributors having some experience with the assets they contribute. The check-ups are not to give you a good reason for a rejection, but to ensure that the assets that finally make it into the database are up to the quality requirements of the buyers. It's nothing more frustrating to buy pictures just to see that they have been poorly reworked. I currently work on a project, where the customer bought now the fourth image that is unusable (same contributor, however) because of substandard photoshopping.

       

      I can assure you, that as a contributor, I got my first refusals quite early. I analysed them and tried to find the faults. Some of my assets got corrected and re-submitted only after having acquired some experience and a good sense of what gets accepted and what not.

       

      Continue and you will get a sense for the refusals, and you don't need to submit here any more, to get a feeling for why your asset got refused.

      If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
      Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
      See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
      and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html.

       

      ABAMBO | Hard- and Software Engineer | Photographer
      cloudjammer
      cloudjammerAuthor
      Participant
      February 4, 2022

      FYI: From a design perspective, a "contributor" is just a type of user. Anyone who interacts with a system is (unless they pay, then they're a customer).

        reedesign1912
        reedesign1912Correct answer
        Inspiring
        February 3, 2022

        Both photos also have a lot of noise, probably because of the higher ISO.  And as @PepeCastro already mentioned the overexposed dress of your model causing the purple fringing / halos.

         

        Regarding the rejection because of "technical issues" that is often a frustration for contributors.  It basically comes down to the amount of time the reviewers have for each submission.  Once they see the first issue for rejection (there may only be one, or there may be many) they select the corresponding rejection reason (technical issues, IP violation, non-compliant, etc.)  It makes it faster and more efficient to get submissions reviewed.  It has also been pointed out to me that the reviewers are located around the world and speak multiple languages.  The list of rejection reasons have been already translated into multiple languages and there is no risk of misunderstanding because of a language barrier.

         

        The fact that you are already a contributor, it is assumed that you are a skilled photographer and you are able to be critical of your own work based on a high level rejection reason like "Technical Issues."  If you struggle to see the reason yourself, this forum is a great place to get other contributors to take a look at your photos and tell you what they see.

         

        Here are some resources that might help you out as well:

         

        https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html

         

        https://helpx.adobe.com/stock/contributor/help/photography-illustrations.html

         

        Best of luck to you.

         

        -Rob

         

        Rob R, Photographer
          RALPH_L
          Community Expert
          RALPH_LCommunity Expert
          Community Expert
          February 3, 2022

          Focus is an issue in both photos. The focus is too soft and in the first photo there is not enough depth of field.

          The shadows in the first photo are underexposed. Highlights in the second photpo are overexposed and the second photo is cropped too tight on her feet. 

            PepeCastro
            PepeCastro
            Inspiring
            February 3, 2022

            I agree with you, I like your photos, the first one I see that you should work the light a little better, the second one is overexposed, the whites and areas of reflections have been burned and it has left magenta halos, they are easy things to correct in the next shots, the essential, which is the idea and the whole I like a lot

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