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Participant
May 22, 2024
Answered

How can I upload one illustration in different file types (png and jpeg)?

  • May 22, 2024
  • 2 replies
  • 610 views

Help me please guys! 🙂

How can I upload 1 illustration with two formats (png and jpeg) in my store?

I want it to be 1 picture that contains 2 different formats, not two identical pictures (one in png and the other in jpeg)?

Now I have the opportunity to download these formats jut separately, as two identical illustrations with diferent file types. But from many sellers I see 1 illustration with two file types.

And I dont see how I can upload zip like it was erlier:(

This topic has been closed for replies.
Correct answer Jill_C

Oh, I've got it:)

Thanks a lot!


The Adobe guidance in this page specifically says don't upload both png and jpg.

https://helpx.adobe.com/stock/contributor/help/png-with-transparency.html

2 replies

daniellei4510
Community Expert
Community Expert
May 22, 2024

Your best bet is to upload the iamge as a png. If the buyer wants to turn it into a jpg, they can do so.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Participant
May 22, 2024

Thanks for your answer! 🙂 

Then perhaps you know how other sellers have two formats on one image at the same time?

daniellei4510
Community Expert
Community Expert
May 22, 2024

Because Adobe on their end creates a jpeg from the png.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
daniellei4510
Community Expert
Community Expert
May 22, 2024

If I'm understanding your question, you are not allowed to upload the same asset in two different file types. It's a big no-no.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
RALPH_L
Community Expert
Community Expert
May 22, 2024

Exactly, that will surely result in a suspendeed account.