How can I upload one illustration in different file types (png and jpeg)?

Forum|Forum|1 year ago
May 22, 2024
2 replies
610 views

Help me please guys! 🙂

How can I upload 1 illustration with two formats (png and jpeg) in my store?

I want it to be 1 picture that contains 2 different formats, not two identical pictures (one in png and the other in jpeg)?

Now I have the opportunity to download these formats jut separately, as two identical illustrations with diferent file types. But from many sellers I see 1 illustration with two file types.

And I dont see how I can upload zip like it was erlier:(

Troubleshooting

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Correct answer Jill_C

Oh, I've got it:)

Thanks a lot!

The Adobe guidance in this page specifically says don't upload both png and jpg.

https://helpx.adobe.com/stock/contributor/help/png-with-transparency.html

daniellei4510

Community Expert

Your best bet is to upload the iamge as a png. If the buyer wants to turn it into a jpg, they can do so.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

O

Oksana29798952s6ljAuthor

Participant

Thanks for your answer! 🙂

Then perhaps you know how other sellers have two formats on one image at the same time?

daniellei4510

Community Expert

Because Adobe on their end creates a jpeg from the png.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

daniellei4510

Community Expert

If I'm understanding your question, you are not allowed to upload the same asset in two different file types. It's a big no-no.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

RALPH_L

Community Expert

Exactly, that will surely result in a suspendeed account.

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