Known Participant

Answered

How long before first image is reviewed?

Forum|Forum|8 years ago
July 18, 2017
4 replies
4058 views

I am a brand new Adobe Stock contributor. I uploaded my first image 5 days ago and it is still marked as "under review". I am worried that I have done sometghing wrong. How long is typical for a review to take?

Contributors

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Correct answer MatHayward

Images are reviewed manually in the order they are received. The wait time varies based on the number of images in the queue. Generally the wait is between 3-5 days however it is running a bit longer this week due to the volume of content we have received.

Thank you for your patience,

Mat Hayward

J

jamesmhammond

Participating Frequently

Hi,

I just found this thread. I have images that I uploaded 2 months ago that are still in review. Is this normal?

Regards,

James

Abambo

Community Expert

No, that’s not normal, even for slow reviews. Please contact Adobe Contributor Support for help (« Contact us » link at the contributor page footer).

ABAMBO | Hard- and Software Engineer | Photographer

J

jamesmhammond

Participating Frequently

Hi,

Thanks for getting back to me.

Someone must have been listening as the first of my uploads were reviewed this morning.

Thanks again!

Regards,

James

E

EDXinthePDX

Participating Frequently

So 7 months is not normal. My first images are still waiting.

MatHayward

Community Manager

Correct, 7 months is not normal. It looks like you created your account in Fotolia after we stopped accepting contributor accounts there. That account was never validated and can only be used for the purpose of customer purchases.

Please create a new account with your Adobe ID directly in the Adobe Stock Contributor portal and resubmit your content: contributor.stock.adobe.com

-Mat

G

gaylaw99991184

Participant

I came in looking for an answer to the same question. Apparently I created a Fotolia account a couple of years ago and submitted a few images that were never reviewed.

I submitted 20+ images over the weekend and was wondering what would be a realistic time frame on review.

How do I find out if I need to create a new Adobe Stock account?

MatHayward

Correct answer

Community Manager

Images are reviewed manually in the order they are received. The wait time varies based on the number of images in the queue. Generally the wait is between 3-5 days however it is running a bit longer this week due to the volume of content we have received.

Thank you for your patience,

Mat Hayward

V

Victor_Vestfeldt1

Participant

Hi Mat!

This is not the case for me. I sent in 5-6 illustraions 2 days ago and they got rejected today ( quaility issue) which is ok.

But I have 120 images waiting for review since 2 weeks in different styles, alot of them holiday themed so important to get review.

So I´m a bit worried that reviews on my other 120 are forgotten or why would they prioritize my new send ins over old ones?

Thank you in advance!

daniellei4510

Community Expert

Matt rarely visits the forum these days. Everyone is experiencing delays and nothing can be dne to expidite the process. 2 weeks in nothing compared to the 8 weeks or longer that other contributors have been waiting. All you can do is be patient.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.