https://contributor.stock.adobe.com/ Error 403 Forbidden Error 54113

[Anatolii Kravchuk]

Hi,

  I can't access stock.adobe.com on any of my devices.

  I always get: "Error 403 Forbidden

Forbidden Error 54113

Details: cache-fra-eddf8230035-FRA 1697794806 917975426"

If I try to log in from another network, everything works. Most likely my network is blocked.

Does this have access restrictions? 

Please help.

Thank you.

[Moderator moved the thread to the correct forum]

[Abambo]

Where are you located? This looks highly like a Firewall blocking your access either at the computer level or the network level. If you are behind a corporate firewall, then you will need to speak to the network administrators. Some ISPs are also reported blocking access to Adobe.

[Anatolii Kravchuk]

Ukraine

[Abambo]

Ukraine

By @Anatolii Kravchuk

From the Adobe side, Ukraine works. You still may have blocking either from your firewall on the computer or from your router firewall (behind a corporate firewall?) or from your ISP.

When you are saying that you tried to connect from a different network, was that from the same computer?

[Anatolii Kravchuk]

Yes, from the same computer! I understand everything for browser settings, etc.

I am also an internet-provider and in the network settings I understand.

I wrote on this forum because he did not find other contacts. Although I also take up photos and try to work with your services.

When I change the client's address everything starts to work, but after a while (a week - two weeks, for example), again "Error 403 Forbidden Forbidden Error 54113".

[Abambo]

I wrote on this forum because he did not find other contacts. Although I also take up photos and try to work with your services.

By @Anatolii Kravchuk

It's OK to use this forum, I just moved your thread from the stock forum to the stock contributor forum. But there is no or rarely Adobe participation here. So we are all fellow contributors.

Yes, from the same computer! I understand everything for browser settings, etc.

I am also an internet-provider and in the network settings I understand.

By @Anatolii Kravchuk

That's interesting to know.

Your different network, was that a different IP address or was that kind of mobile (phone) vs cable (fixed)?

[Anatolii Kravchuk]

It was another IP address of the same network.
example
XXXXXX.2.67/24 - does not work
I change to
XXXXXX.2.123/24 - begins some time to work
Also from the mobile network by phone - everything works.

[Abambo]

It looks like some of your IP addresses are blacklisted. 😒

You can always try to check this with contributor support: Need help? (Stock Contributor Support) 

It would be interesting to see if, when, contributor access https://contributor.stock.adobe.com is throwing an error, if stock access https://stock.adobe.com is still possible.

[Anatolii Kravchuk]

Both resources are not available.

[Abambo]

Both resources are not available.

By @Anatolii Kravchuk

Adobe Creative Cloud Network Endpoints Check those endpoints. Especially all that is needed for Stock. As Ukraine is not blocked from accessing Adobe stock, you may also try customer support. Just do not talk first about stock contributors, as they will try to connect you to contributor people, which fails most of the cases. Contributor support is not on chat. You should concentrate you for having access to Adobe stock as a stock customer. The problems are linked, so solving one will help the other.

[Anatolii Kravchuk]

Thank you for your time and answers.

7 years ago, my addresses were used in Crimea. Changes in geolocation I have been made. But I think that is my problem. Who to contact, in this case, Adeo company, I do not know.
I had such problems with other companies, but I contacted them and decided everything.
Thank you again.

[Abambo]

Did those addresses that do not work, pass recently? If they were located in Crimea, it may well be that they are still considered as Crimean addresses. Or they have been locked out before, because abusive activitiy was detected. I do not have a solution, other than contacting Contributor help. Contributor help is not known for immediate responses. 

You could also check with the Discord channel. There are more Adobe people looming around.

[Anatolii Kravchuk]

Yes, everything has been working recently. When it stops working, I change the client IP address, everything works for some period of time.

I expect answers from https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[Abambo]

 You have probably some issues with your English text (especially the tense). You could try writing Ukrainian, and we use the translator. 

When you probe the endnodes, do you get answers? The lock out may well be at a higher level, like during the user login. 

[Anatolii Kravchuk]

Yes, recently everything was working, then it stopped.
When I change the client’s IP address everything starts to work again, but after a while, it is blocked again.

[Abambo]

Unfortuneatly I have no other ideas.

[Anatolii Kravchuk]

Need help? (Stock Contributor Support) - I wrote here. There is no answer.

[Abambo]

Stock contributor support is not responsive. They need time. Please do not spam their system. They will respond by e-mail, so watch your spam folder. Allow 14 days for a reaction, send a friendly reminder after that.

[Anatolii Kravchuk]

ip address [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

[Abambo]

The IP address is uninteresting. I will edit that out, as it may be considered as personal information.

[Nancy OShea]

Are you using a proxy?

Does your browser have script blockers or VPN enabled?

[Anatolii Kravchuk]

I don't using proxy.

Script blockers or VPN disabled.

In my case, this is not a problem with the browser or operating system settings.