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Olga1111
Olga1111
Known Participant
October 21, 2022
Question

I can't create the new account

  • October 21, 2022
  • 3 replies
  • 4566 views

Hello! 

I closed my Adobe Stock account more than 2 years ago but my illustrations still  had been selling on Adobe partners sites. I asked the support team via email and chat to help me to stop selling my illustrations. They told me to create the new Adobe account and then syncronize it with Fotolia account in order to receive my earnings. At this step the system says that "New account creation is not available at this time". In this case it is not possible for me to have the access to my earnings. 

I'm waiting the answer from support team for a very long time. 

Maybe someone knows, how long it takes to wait the answer from support team?

Thanks

 

[Moderator moved the thread to the correct forum]

This topic has been closed for replies.

3 replies

MatHayward
MatHayward
Legend
October 25, 2022

Hi, I searched our system for an account that is tied to the Adobe ID you are using for this forum thread. There is no history of an account existing. In the past, when I've seen similar reports, it has always been the result of multiple accounts having been created. Send me a PM with the Adobe ID associated with the account you are writing about and I'll be happy to take a look.

 

Thanks,

Mat Hayward 

    Olga1111
    Olga1111Author
    Known Participant
    October 26, 2022
    1. Hello, I have already sent you the message with the details. I have the only Adobe ID that I use now. I had Fololia account and my illustrations automatically started selling on Adobe Stock. 
    Olga1111
    Olga1111Author
    Known Participant
    October 27, 2022

    You will get a more immediate response (and not have to post publicly here in the forum any of your private info) if you send a private message to Mat Hayward. Click on his icon above and you will be taken to his Adobe Forum profile when you can send a PM.


    Hello, there were some problems with displaying my private messages as Mat Hayward said.

    Thanks.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      October 22, 2022

      Contributor support is quite responsive. Check your spam for messages from them. If you do not find a response, I suggest to send a message again.

       

      Contacting Contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

       

       

      ABAMBO | Hard- and Software Engineer | Photographer
        Olga1111
        Olga1111Author
        Known Participant
        October 22, 2022

        I already sent them the message again on Oct. 19th. Now I'm waiting the respond. 

        Spam folder is empty, I checked.

          Jill_C
          Community Expert
          Jill_CCommunity Expert
          Community Expert
          October 21, 2022

          It seems that your screen print is dated Oct. 12th, so that's not a very long time; nevertheless if you haven't received a response by now, you should contact Support once again. 

          Jill C., Forum Volunteer
            Olga1111
            Olga1111Author
            Known Participant
            October 22, 2022

            Actually I sent the first message on Sept. 13th and received the repsonse very quicly. I received the next response with the instruction on Sept.28 and had troubles with the new account creation.They answered me on Oct.19 but with the same instruction like they didn't receive the message about my troubles. And I was in need to send it again. Waiting for the responce now. 

            The screenshot was made later because I tried to create the new account many times since Sept. 28th.

            Thank you.

              Jill_C
              Community Expert
              Jill_CCommunity Expert
              Community Expert
              October 22, 2022

              I can see how this delay can be quite frustrating!

              Jill C., Forum Volunteer
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