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gstraub2
Participating Frequently
August 15, 2018
Answered

I can't find my images when I search Adobe Stock

  • August 15, 2018
  • 3 replies
  • 7116 views

Hi,

I have over 200 image that have been approved and have sold 2 images.  But when I log in as a buyer and search for them I can not find any of my images.  Is there something I have done?   Why can't I find them?  Is there a wway to talk to a person about this problem?  I can't find a support phone number.

    This topic has been closed for replies.
    Correct answer MatHayward

    The file number is 198114728


    We ran a test with this file and found it with the word Erbium when we resubmitted. I don't know exactly why it's not working with the current file you have uploaded but it should work OK if you resubmit it. Please delete the current file and resend it. Shoot me an email with the new image ID number and I'll put it online right away.

     

    My email is:[Moderator deleted private information. Please do not post private information like e-mails and phone numbers] 

     

    Thanks for your patience,

     

    Mat

    3 replies

    A
    Aleksandr31377176jmlb
    Participant
    July 31, 2023

    Hello, need help. Missing one of the photos that sold well photo number 516044717

     

    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    July 31, 2023

    The Happy Dussehra one? It's there.

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      August 1, 2023
      quote

      The Happy Dussehra one? It's there.


      By @daniellei4510

      That answer does not make much sense. If you see the picture, post a link to it. 

      ABAMBO | Hard- and Software Engineer | Photographer
      A
      ananashirsizi
      Participant
      June 10, 2022

      I have the exact same problem. When I click on the file id sometimes it shows sometimes it doesn't. Also when I search for a keyword for example "oil burner" my picture doesn't show up but I can see it on my page. Why do they take the pictures and don't show them? I don't get the point. Did they fix that problem for you?

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      June 10, 2022
      quote

      Also when I search for a keyword for example "oil burner" my picture doesn't show up but I can see it on my page.


      By @ananashirsizi

      “oil burner” returns over 10,000 results. Did you check all the 100 pages?

       

      Furthermore, depending on your location, some files may be hidden from the customer's view because Adobe needs to invest in separate vetting and so images stay hidden before that vetting took place.

      ABAMBO | Hard- and Software Engineer | Photographer
      N
      NewWorldArt
      Participant
      August 16, 2022
      I'm having the same problem. The images of the file number 522771984 do not appear at the end of my search. What should I do for this?
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      August 15, 2018

      If you do not find your pictures, you need to change your search criteria. Adobe stock does not use tge image title as a criteria, so it will only search via keywords and eventually similarity search.

      You need to keep in mind that some themes are quite overrunn, so that it is very problematic finding your pictures specifically. If you have made 2 sales, that means that the buyer poked around with your set of keywords to find your specific image. Unfortuneatly, there is no tool for optimizing for user searches, and it is more a guessing game when you decide on the correct keywords.

      You will find your pictures always when searching by the number that git allocated to your picture. But that is just to confirm, that the picture is accessible and not how good the picture performs against other ones.

      There is no phone number to call on this topic, the only source of help may be this forum.

      And btw: if I knew the magic keyword to boost my pictures at the top of the search, I would use that... I can’t find my pictures neither, but I make sales, so I suppose other people combine keywords differently.

      ABAMBO | Hard- and Software Engineer | Photographer
        G
        gstraub2Author
        Participating Frequently
        August 15, 2018

        I have an image of the atom Erbium that is entitled Erbium.  So I searched for erbium.  I came up with around 150 images as a result. Mine is not among them.  So I check what keyword others are using.  And to my surprise a lot of the words are the same.  And one of my keywords is erbium.  If the search can't find that there is a problem.  So my question still stands.  Why can't I find them?  Is there a way to talk to a person about this problem?

          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          August 15, 2018

          Could you post please the picture’s allocated id number?

          ABAMBO | Hard- and Software Engineer | Photographer
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