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Ekaterina350243344g7e
Participant
January 25, 2024
Question

I can't get into my account for the contributor

  • January 25, 2024
  • 1 reply
  • 279 views

I can't get into my contributor account via my email. He writes that the account has not been found. When I enter my phone number, I receive an email with my own account, which I cannot log in to. It's a vicious circle. The photos are being sold, and messages are being sent to my email account, but I can't take the money or delete my portfolio.

 

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1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 25, 2024

It may well be that you are a Fotolia contributor and never syncronized your account with Adobe stock. If that Adobe ID is not existing it has either never been created, or it has been deleted independently from your stock account.

 

You will need to create An Adobe ID with that mail address and contacting Contributor Support for help. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer
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Ekaterina350243344g7eAuthor
Participant
January 26, 2024

I registered in 2020 not at Fotolia, but at Adobe. I was told that my account was blocked, but my photos continue to be sold

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 26, 2024

Contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

You need to be patient, as they are currently slow to answer.

ABAMBO | Hard- and Software Engineer | Photographer
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