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I can't get into my account for the contributor

New Here ,
Jan 24, 2024 Jan 24, 2024

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I can't get into my contributor account via my email. He writes that the account has not been found. When I enter my phone number, I receive an email with my own account, which I cannot log in to. It's a vicious circle. The photos are being sold, and messages are being sent to my email account, but I can't take the money or delete my portfolio.Screenshot 2024-01-25 at 10.10.25.png

 

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

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Community Expert ,
Jan 25, 2024 Jan 25, 2024

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It may well be that you are a Fotolia contributor and never syncronized your account with Adobe stock. If that Adobe ID is not existing it has either never been created, or it has been deleted independently from your stock account.

 

You will need to create An Adobe ID with that mail address and contacting Contributor Support for help. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 25, 2024 Jan 25, 2024

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I registered in 2020 not at Fotolia, but at Adobe. I was told that my account was blocked, but my photos continue to be sold

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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Contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

You need to be patient, as they are currently slow to answer.

ABAMBO | Hard- and Software Engineer | Photographer

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