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I can't get my money

Explorer ,
Jul 26, 2023 Jul 26, 2023

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Adobe stock made a payment of to my payoneer account on May 27, 2023. However, this amount was returned to Adobe because my bank account in my payoneer account is old and invalid.

 

I have updated my Payoneer bank account. I have reported this to Adobe Stock 3 times (I filled out a form and explained the situation.) But I have not received any feedback.

 

Will I get the  dollars I earned?

 

I am waiting for your solution.

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Contributors , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Jul 26, 2023 Jul 26, 2023
quote

i've tried the "contact us" form because the website has offered that to me. I didn't see the mail adress that you mention. 


By @Alp Eren Erbay

The mail address is semi-official. The contact-us-form is the preferred method to contact contributor support because all the correct contact information is embedded with your message. However, currently, the contributor support is slow to respond, because of the many requests (and spam requests) they get because of the slow moderation. The e-mail addr

...

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Community Expert ,
Jul 26, 2023 Jul 26, 2023

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Did you send an email to contributor-support@adobe.com  ?

Jill C., Forum Volunteer

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Explorer ,
Jul 26, 2023 Jul 26, 2023

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First of all, thank you for your answer.

 

i've tried the "contact us" form because the website has offered that to me. I didn't see the mail adress that you mention. 

I will try to contact via this mail, i hope i will find a solution.

 

thank you

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Community Expert ,
Jul 26, 2023 Jul 26, 2023

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Let us know how it works out.

Jill C., Forum Volunteer

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Community Expert ,
Jul 26, 2023 Jul 26, 2023

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quote

i've tried the "contact us" form because the website has offered that to me. I didn't see the mail adress that you mention. 


By @Alp Eren Erbay

The mail address is semi-official. The contact-us-form is the preferred method to contact contributor support because all the correct contact information is embedded with your message. However, currently, the contributor support is slow to respond, because of the many requests (and spam requests) they get because of the slow moderation. The e-mail address will arrive at the same bottleneck, so I'm not optimistic that an answer is coming faster.

 

You will get your money, if it is due, but you will need to be very patient.

 

Check your spam, Adobe answers your request via e-mail.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Aug 07, 2023 Aug 07, 2023

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My problem solved. Thank you so much.

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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May be you could explain your solution to us. That may be helpful for other persons.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Aug 07, 2023 Aug 07, 2023

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You are absolutely right. Pardon my selfishness.

 

As I mentioned at the beginning of this post, my payoneer bank account is old. That's why Adobe couldn't send me the money and returned it. I didn't realize it was refunded, I thought I had just earned this amount.

 

To summarize; Adobe cannot pay when our bank details in our Payoneer account are incorrect, but don't worry, this money is restored to our adobe stock account, our money is not lost.

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