Participant

Answered

I cant access my portfolio, others cant see it.

Forum|Forum|4 years ago
March 19, 2021
5 replies
7560 views

Hello, take it easy.

I cant see my accepted works in my portfolio when i click "my portfolio" and see this "We couldn't find any all results for . Try your search outside of portfolios." and others cant see my portfolio, please help me. Thanks and be good. 🙂

[Moderator moved the thread to the correct forum]

Troubleshooting

Correct answer Abambo

I also have such a problem

I can view other photographers' portfolios, but my own portfolio does not open. How can i solve this

By @halilakay

You need to wait.

Adobe is optimizing the customer's experience for some regions. Your portfolio is still visible for other users in other regions but as this is a work intensive job, you will wait until Adobe reaches to the bottom of your pictures.

halilakay

Participant

I also have such a problem

I can view other photographers' portfolios, but my own portfolio does not open. How can i solve this

Abambo

Correct answer

Community Expert

I also have such a problem

I can view other photographers' portfolios, but my own portfolio does not open. How can i solve this

By @halilakay

You need to wait.

Adobe is optimizing the customer's experience for some regions. Your portfolio is still visible for other users in other regions but as this is a work intensive job, you will wait until Adobe reaches to the bottom of your pictures.

ABAMBO | Hard- and Software Engineer | Photographer

Y

yudhie enable

Participant

I just come and read the post. I have the same problem, hope adobe can fix it.

Thanks

Y

Yasin5C70

Participant

Hi all

do you have any portfolio viewing problems like me

Please help about this

https://community.adobe.com/t5/stock/portfolio-error/td-p/11925332

Y

Yasin5C70

Participant

When I press the My Portfolio tab, I get the following message:

We couldn't find any all results for . Try your search outside of portfolios.

Also, I cannot find one of my photos even if I search for it by its full name. This is the case with my 2 computers and 2 mobile phones. but some of my friends say they can view my portfolio.

Until 10 days ago, everything was normal. what do you think the problem could be

Abambo

Community Expert

I merged your multiple posts here!

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

may be you could post the link to your portfolio here, so that we can check.

Some troubleshoot advices:
- Open a private window/browsing incognito.

- Clearing cache and cookies.
- Using a different browser.
- Trying a different computer.
- Trying a different network or using a VPN.

- You can contact contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

ABAMBO | Hard- and Software Engineer | Photographer