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Ty W
Participating Frequently
December 21, 2023
Pregunta

i had 9 images in review and they have all disappeared

  • December 21, 2023
  • 6 respuestas
  • 974 visualizaciones

they're not in the "not accepted" or "releases" folders, either. 

 

just straight up GONE.

 

what's up with that??

Este tema ha sido cerrado para respuestas.

6 respuestas

Abambo
Community Expert
Community Expert
December 22, 2023

Either, they are in review, reminder or not accepted tab, or they got accepted. The releases tab is for model and property releases.

 

If they are in neither tab, go to the dashboard and change to sort by date.

That will show the latest accepted upload first. 

 

If you do not see the asset there, you will need to clear the cache and cookies of your browser and disable ad blockers on the adobe sites. 

 

You should also check your e-mails for messages from Adobe stock.

ABAMBO | Hard- and Software Engineer | Photographer
Ty W
Ty WAutor
Participating Frequently
December 29, 2023

they are literally just gone. not in any of those tabs. very, very discouraging to say the least 😕😕

Abambo
Community Expert
Community Expert
December 30, 2023

Upload again.

ABAMBO | Hard- and Software Engineer | Photographer
daniellei4510
Community Expert
Community Expert
December 22, 2023

Do you upload from within Lightroom? This happened to me once. After Lightroom finishes the upload, one gets the dialog box stating something along the lines of "Do you wish to start selling? (Yes or No)." Once I clicked No because I didn't have time to title the images or enter keywords. When I found time later, I went to view the images and they weren't there. I then uploaded another image, but this time I clicked "Yes." When the page opened up, there were the set of images that didn't appear earlier.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Ty W
Ty WAutor
Participating Frequently
December 22, 2023

nope, no Lightroom, just straight from my desktop. but i do appreciate all your help! 🙏 i tried putting 'shields down' on Brave browser & refreshing but that didn't seem to make the link you're talking about appear. really would like not to have to use Chrome or Safari but maybe i'll try them.

daniellei4510
Community Expert
Community Expert
December 22, 2023

Brave? Well that's a browser I've never heard of before. And considering it's stance on privacy, that might be the issue.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Nancy OShea
Community Expert
Community Expert
December 22, 2023

Try using another desktop browser that accepts cookies & scripts.

 

 

Nancy O'Shea— Product User & Community Expert
Ty W
Ty WAutor
Participating Frequently
December 23, 2023

using Chrome - nothing 😕😕 

 

daniellei4510
Community Expert
Community Expert
December 23, 2023

A pain as it might be, have you tried re-uploading the assets?

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
daniellei4510
Community Expert
Community Expert
December 21, 2023

Actually, it's not a tab. It's a text link that appears above the other tabs and is easy to miss.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Ty W
Ty WAutor
Participating Frequently
December 22, 2023

what am i missing? 😕😕

Ty W
Ty WAutor
Participating Frequently
December 22, 2023

 

daniellei4510
Community Expert
Community Expert
December 21, 2023

What about "Pending?" This tab appears if you need to supply additional information, such as model releases.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
Ty W
Ty WAutor
Participating Frequently
December 21, 2023

thanks for the input! i don't even see a 'pending' tab or link, but none of my submissions have any people in them so that wouldn't be the issue 😕😕 

ImaRetiredTeacher
Known Participant
December 22, 2023

There's a tab titled "reminder" in case you need a release. And I have no idea what your images are of, but it is possible to need a release for property, as well as people. Good Luck! I'll be watching to see what oddity has occurred.

Jill_C
Community Expert
Community Expert
December 21, 2023

Are you sure they weren't accepted and are now in your portfolio? Depending on how you've sorted the assets on your Dashboard page, they may not be at the top of the screen.

Jill C., Forum Volunteer
Ty W
Ty WAutor
Participating Frequently
December 21, 2023

thanks for the reply! the only ones showing in my portfolio are some that i submitted last year 😕😕 

Jill_C
Community Expert
Community Expert
December 31, 2023

It does seem to t be some sort of glitch. I would suggest re-uploading and re-submitting a few at a time.

Jill C., Forum Volunteer